Comments:

2. 

   • cotojo on Wed 15 Apr 2009
   • 10:35:44 PM UTC

   Event Log

   What about Event Log covering ONLY the period from Boot to Crash?
   Or any Error Code plus HJT Logfile may shed some light?
   Download HijackThis Installer double click to run, click on Do a system scan and save a logfile.

   Colin
   http://freepcsecurity.co.uk

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• 

  • paul g on Thu 16 Apr 2009
  • 06:10:59 AM UTC

  Event Log,Hijack this

  Hi,colin thanks for your reply ive got the logs you asked for, just to need to know all
  dell diagnostic scans came back clean,Health check and the one where the little man
  walks around,PC started fine this morning,Heres the 2 logs..
  + System

  - Provider

  [ Name] Microsoft-Windows-Diagnostics-Performance
  [ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a}

  EventID 100

  Version 1

  Level 3

  Task 4002

  Opcode 34

  Keywords 0x8000000000010000

  - TimeCreated

  [ SystemTime] 2009-04-15T20:51:09.797Z

  EventRecordID 334

  - Correlation

  [ ActivityID] {00000000-9B8C-0003-8CA2-839C0BBEC901}

  - Execution

  [ ProcessID] 1992
  [ ThreadID] 1128

  Channel Microsoft-Windows-Diagnostics-Performance/Operational

  Computer paul-PC

  - Security

  [ UserID] S-1-5-19

  - EventData

  BootTsVersion 2
  BootStartTime 2009-04-15T20:49:03.656Z
  BootEndTime 2009-04-15T20:51:07.489Z
  SystemBootInstance 104
  UserBootInstance 95
  BootTime 44744
  MainPathBootTime 19544
  BootKernelInitTime 20
  BootDriverInitTime 2521
  BootDevicesInitTime 8228
  BootPrefetchInitTime 34269
  BootPrefetchBytes 608591872
  BootAutoChkTime 0
  BootSmssInitTime 3541
  BootCriticalServicesInitTime 746
  BootUserProfileProcessingTime 410
  BootMachineProfileProcessingTime 3
  BootExplorerInitTime 1729
  BootNumStartupApps 9
  BootPostBootTime 25200
  BootIsRebootAfterInstall false
  BootRootCauseStepImprovementBits 8388672
  BootRootCauseGradualImprovementBits 0
  BootRootCauseStepDegradationBits 0
  BootRootCauseGradualDegradationBits 0
  BootIsDegradation false
  BootIsStepDegradation false
  BootIsGradualDegradation false
  BootImprovementDelta 0
  BootDegradationDelta 0
  BootIsRootCauseIdentified true

  Logfile of Trend Micro HijackThis v2.0.2
  Scan saved at 07:00:41, on 16/04/2009
  Platform: Windows Vista SP1 (WinNT 6.00.1905)
  MSIE: Internet Explorer v8.00 (8.00.6001.18702)
  Boot mode: Normal

  Running processes:
  C:\Windows\System32\smss.exe
  C:\Windows\system32\csrss.exe
  C:\Windows\system32\wininit.exe
  C:\Windows\system32\csrss.exe
  C:\Windows\system32\services.exe
  C:\Windows\system32\lsass.exe
  C:\Windows\system32\lsm.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\winlogon.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\System32\svchost.exe
  C:\Windows\system32\Ati2evxx.exe
  C:\Windows\System32\svchost.exe
  C:\Windows\System32\svchost.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\SLsvc.exe
  C:\Windows\system32\svchost.exe
  C:\Program Files\Dell\DellDock\DockLogin.exe
  C:\Windows\system32\svchost.exe
  C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
  C:\Program Files\Alwil Software\Avast4\ashServ.exe
  C:\Windows\system32\Ati2evxx.exe
  C:\Windows\System32\spoolsv.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\system32\Dwm.exe
  C:\Windows\system32\taskeng.exe
  C:\Windows\Explorer.EXE
  C:\Program Files\a-squared Anti-Malware\a2service.exe
  C:\Windows\system32\AERTSrv.exe
  C:\Program Files\Bonjour\mDNSResponder.exe
  C:\Program Files\Kodak\AiO\center\KodakSvc.exe
  C:\Program Files\PC Tools Firewall Plus\FWService.exe
  C:\Windows\system32\svchost.exe
  C:\Program Files\Dell Support Center\bin\sprtsvc.exe
  C:\Windows\system32\svchost.exe
  C:\Windows\System32\svchost.exe
  C:\Windows\system32\SearchIndexer.exe
  C:\Program Files\Kodak\AiO\Center\EKDiscovery.exe
  C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
  C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
  C:\Windows\system32\taskeng.exe
  C:\Program Files\Windows Media Player\wmpnscfg.exe
  C:\Program Files\Windows Media Player\wmpnetwk.exe
  C:\Program Files\Windows Defender\MSASCui.exe
  C:\Windows\RtHDVCpl.exe
  C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
  C:\Program Files\Dell Support Center\bin\sprtcmd.exe
  C:\Program Files\a-squared Anti-Malware\a2guard.exe
  C:\Program Files\Alwil Software\Avast4\ashDisp.exe
  C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
  C:\Windows\ehome\ehtray.exe
  C:\Windows\ehome\ehmsas.exe
  C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
  C:\Windows\system32\taskeng.exe
  C:\Windows\system32\NOTEPAD.EXE
  C:\Windows\system32\SearchProtocolHost.exe
  C:\Windows\system32\SearchFilterHost.exe
  C:\Windows\system32\wbem\wmiprvse.exe
  C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-...
  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
  R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.co.uk/
  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
  R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
  R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
  R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
  R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
  R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
  O1 - Hosts: ::1 localhost
  O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
  O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
  O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
  O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
  O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
  O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
  O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
  O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
  O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
  O4 - HKLM\..\Run: [a-squared] "C:\PROGRAM FILES\A-SQUARED ANTI-MALWARE\a2guard.exe" /d=60
  O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
  O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
  O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s
  O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
  O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
  O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
  O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
  O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
  O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
  O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
  O13 - Gopher Prefix:
  O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.C...
  O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
  O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
  O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
  O23 - Service: a-squared Anti-Malware Service (a2AntiMalware) - Emsi Software GmbH - C:\Program Files\a-squared Anti-Malware\a2service.exe
  O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
  O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
  O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
  O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
  O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
  O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
  O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
  O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
  O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
  O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
  O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\EKDiscovery.exe
  O23 - Service: Kodak AiO Device Service (KodakSvc) - Eastman Kodak Company - C:\Program Files\Kodak\AiO\center\KodakSvc.exe
  O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe
  O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

  --
  End of file - 8079 bytes
  Thanks for your time colin i know youve got your own problems at the
  moment........cheers......p..................

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3. 

   • YoKenny on Thu 16 Apr 2009
   • 10:15:29 AM UTC

   Un-install PC Tools firewall

   I would un-install PC Tools firewall.

   If you must have a software firewall then Vista Firewall Control Free from SphinxSoftware that works fine on my Vista system:
   http://www.sphinx-soft.com/Vista/order.html

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• 

  • paul g on Thu 16 Apr 2009
  • 11:02:03 AM UTC

  Un-install PC Tools firewall.

  Hi, YoKenny,thanks for your reply,everything seems ok again so if its ok ill just wait
  and see if it happens again?I will take a look at the program you,ve put me onto.
  Im still learning what to allow and what to block.

  Thanks for your time..............cheers..............p....................

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• 

  • cotojo on Thu 16 Apr 2009
  • 11:24:43 AM UTC

  Firewall

  PC Tools firewall should not be a problem and runs well on Vista.
  HJT there's one fix you can make but it's optional:

  O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe can be safely removed although it's not a major problem:

  To do this go to Control Panel - Regional and Language Options - Keyboard and Languages tab and then remove all unnecessary input languages except the one you use. After this console applications shouldn't spawn conime.exe (After all conime.exe is "Console Input Method Editor") anymore and as a added bonus the language toolbar won't show up in the UAC prompt anymore.

  You have iTunes which is showing mDNSResponder as part of Apple iTunes 5. If you use iTunes it needs to be updated, and if you don't use it uninstall it as only takes up space. Current version is 8.1

  Colin
  http://freepcsecurity.co.uk
  "If you have knowledge, let others light their candles with it" - Winston Churchill

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• 

  • paul g on Thu 16 Apr 2009
  • 11:59:37 AM UTC

  Firewall

  Hi, colin thanks for your reply ive made a copy of your reply to my notepad,to study
  properly..As for ITUNES ive never used it so ill have to find it will it be in and remove
  programs? I do have Quick time player to look at their Apple movies site,
  If i carnt find it would you mind telling me where it is please..

  thanks for your time colin...........cheers............p........................

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• 

  • paul g on Thu 16 Apr 2009
  • 12:08:47 PM UTC

  ITUNES

  Hello again colin ive just done a search from start menu and had a look in add,remove
  programs no itunes but it looks like some of the songs i got of my friend were from itunes..I use windows media player and media player classic,

  thanks again colin..............cheers..........p...............

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4. 

   • cotojo on Thu 16 Apr 2009
   • 12:12:31 PM UTC

   iTunes

   iTunes, Bonjour, Apple Mobile Device and Apple Software Update should all be in Add / Remove.
   You should also find Quick Time in there and can leave that as it is and it should also be in your Program files.

   If it gets damaged with iTunes removal reinstall from here;
   http://www.apple.com/quicktime/download/
   Untick the other boxes and do NOT enter your email, simply download :-)

   Colin
   http://freepcsecurity.co.uk
   "If you have knowledge, let others light their candles with it" - Winston Churchill

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• 

  • paul g on Thu 16 Apr 2009
  • 01:01:43 PM UTC

  iTunes

  Hello again colin sorry to be a pain i found the apple software monitor icon.
  Bonjour i just got last week as part of my new kodak EPS 7 printer no itunes
  icon not even in revo uninstaller..I will remove the apple software monitor and keep the Quicktime Q, as you have said but i think i need Bonjour ..
  Im really greatfull of your help. Im just being nosey now but would you send me a
  p/m to let me know if your getting anywhere with Dell..

  thanks for your time colin.............cheers............p.....................

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• 

  • cotojo on Thu 16 Apr 2009
  • 01:13:26 PM UTC

  iTunes

  The apple software monitor can be a problem especially when it is used for iTunes and iPods, and if you don't use it you don't need it LOL.

  See ow your system fares now and let us know :-)

  Colin
  http://freepcsecurity.co.uk
  "If you have knowledge, let others light their candles with it" - Winston Churchill

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5. 

   • BobJam (not verified) on Thu 16 Apr 2009
   • 02:13:14 PM UTC

   Cursory glance

   Just looking quickly at your HJT log, I see a lot of "04's" (those are start up items) that seem to be unnecessary. They will constantly run in the background and likely make your startup and shutdown last long.

   Specifically, I see:

   O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

   and

   O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter

   You can disable these from running at start up (that doesn't mean you will be deleting them . . . you can always run them on demand through your start menu) with the "Start up Options" in Winpatrol.

   These are only the two that come right out from the screen and slap me . . . there are probably more and a thorough examination of your HJT log might be in order.

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• 

  • paul g on Thu 16 Apr 2009
  • 03:02:16 PM UTC

  Cursory glance

  Hi, BobJam thanks for taking a look its just happened again its get me down now
  i dont now how to turn them off in Winpatrol..could you tell me how to please,
  I just got this log if you dont mind can you see anything in it
  Sorry for long post....Thanks for your time..cheers,..........p...........
  + System

  - Provider

  [ Name] Microsoft-Windows-Diagnostics-Performance
  [ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a}

  EventID 100

  Version 1

  Level 2

  Task 4002

  Opcode 34

  Keywords 0x8000000000010000

  - TimeCreated

  [ SystemTime] 2009-04-16T14:17:47.915Z

  EventRecordID 343

  - Correlation

  [ ActivityID] {00000000-86C8-0000-8B95-80C99DBEC901}

  - Execution

  [ ProcessID] 2028
  [ ThreadID] 1780

  Channel Microsoft-Windows-Diagnostics-Performance/Operational

  Computer paul-PC

  - Security

  [ UserID] S-1-5-19

  - EventData

  BootTsVersion 2
  BootStartTime 2009-04-16T14:15:25.656Z
  BootEndTime 2009-04-16T14:17:45.403Z
  SystemBootInstance 108
  UserBootInstance 99
  BootTime 56638
  MainPathBootTime 26238
  BootKernelInitTime 20
  BootDriverInitTime 2005
  BootDevicesInitTime 8007
  BootPrefetchInitTime 24924
  BootPrefetchBytes 463060992
  BootAutoChkTime 0
  BootSmssInitTime 3610
  BootCriticalServicesInitTime 814
  BootUserProfileProcessingTime 563
  BootMachineProfileProcessingTime 175
  BootExplorerInitTime 6765
  BootNumStartupApps 9
  BootPostBootTime 30400
  BootIsRebootAfterInstall false
  BootRootCauseStepImprovementBits 0
  BootRootCauseGradualImprovementBits 0
  BootRootCauseStepDegradationBits 0
  BootRootCauseGradualDegradationBits 0
  BootIsDegradation false
  BootIsStepDegradation false
  BootIsGradualDegradation false
  BootImprovementDelta 0
  BootDegradationDelta 0
  BootIsRootCauseIdentified false

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6. 

   • BobJam (not verified) on Thu 16 Apr 2009
   • 03:46:56 PM UTC

   Will get back to you

   Gotta' go right now, but will get back to you. Probably later this afternoon my time (US Pacific time).

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• 

  • paul g on Thu 16 Apr 2009
  • 03:56:56 PM UTC

  Will get back to you

  Hi,BobJam,THANKS im not going to turn it off i case im doing some damage.
  it should be ok my room is quite cool so i dont think it will get hot.
  I appreciate your time on this..

  cheers...............p.......................

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• 

  • cotojo on Thu 16 Apr 2009
  • 04:46:48 PM UTC

  Checked this

  Checked this in a lot of forums and other links but there is no explanation as to the cause.
  It would appear that those that have had the very same problem have carried out a clean reinstallation and then installed the patches and SP1.
  Plenty of threads about but nothing that shows the cause or the cure!

  Colin
  http://freepcsecurity.co.uk
  "If you have knowledge, let others light their candles with it" - Winston Churchill

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• 

  • paul g on Thu 16 Apr 2009
  • 06:19:17 PM UTC

  Checked this

  Hi,colin.Thanks for looking around ill wait and see what Bobjam can help me with
  stopping things at start up with the winpatrol ive never used winpatrol..
  colin if i carnt fix it will it damage my pc, I hope i dont have to take it back to pc world
  as it is a good machine other wize....
  Thanks for your time colin.......cheers.............p.......................

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• 

  • cotojo on Thu 16 Apr 2009
  • 06:50:32 PM UTC

  No LOL

  Anything that you stop using WinPatrol won't do any damage.

  Check each program and if using the free version google each one to find out what it is.

  Go through Startup Programs, Active Tasks and use http://www.systemlookup.com/
  to see what each is. Recent will show a list of programs, date detected - which is usually the date WinPatrol was installed.

  Before Killing or disabling any process check it out first :-)

  Colin
  http://freepcsecurity.co.uk
  "If you have knowledge, let others light their candles with it" - Winston Churchill

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• 

  • paul g on Thu 16 Apr 2009
  • 08:36:53 PM UTC

  WinPatrol

  Hi,colin thanks for that never used winpatrol before, Ill have a good look
  around the program. Hope i can fix with this one

  Thanks for your time............cheers............p..................

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7. 

   • BobJam (not verified) on Thu 16 Apr 2009
   • 09:43:10 PM UTC

   Still looking over

   Still looking over your HJT log and Event Log, but for winpatrol I see that Colin has given you some instructions on it. Perhaps some graphics will help.

   When you start Winpatrol, "Scotty" will appear in your systray:

   

   Right click on Scotty and slide the pointer up to "Options" and click:

   

   Look for the tab labeled "Startup Programs" and click it (it will probably be in the topmost row, left corner). The "Startup Programs" window will appear in the front and there you can disable start up programs. Simply highlight the one you want to disable, and then click the "Disable" button at the bottom. If you want to re-enable that item, the "Disable" button will turn into an "Enable" button after you disable, and then you can simply highlight the item again and press "Enable". You can always re-enable something that you want to run at startup. A lot of programs, like that Dell crap, "automagically" place themselves in startup, and you can disable them, as we've said, with Winpatrol.

   

   (Click on this last graphic here to enlarge it so you can see it.clearly.)

   Post a screenshot of your Winpatrol "Startup Programs" window here if you want, and we can then tell you which programs will be safe to disable.

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• 

  • paul g on Fri 17 Apr 2009
  • 06:05:25 AM UTC

  Still looking over

  Hi,BobJami downloaded winpatrol and gooled about it while were gone theres not
  many start up programs as you said i found the Dell one one stopped that couldnt see welcome center,also uninstalled Bonjour,dont think i needed it at all any media player classic,Turned pc on just now and it was fine again,but that means nothing as im finding out it might happen next time.Oh no screen shot and snipping tool wont paste
  so heres the list, WinDefender,Realtech,ATI start ccc,A squared,conime,
  00PCTFW firewall,Winpatrol,ehTray exe. thats all hope this helps..

  THANKS for your time on this BobJam........CHEERS...........p.......

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• 

  • BobJam (not verified) on Fri 17 Apr 2009
  • 08:06:42 AM UTC

  Have a coupla' things here, but

  Got to spend some time composing this reply, and will also include some screen shots. Thinking on it . . .

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• 

  • paul g on Fri 17 Apr 2009
  • 08:18:56 AM UTC

  Thanks guys

  Hi,BobJam,I will look at the winpatrol tutorial colin has posted.
  Please dont take up a lot of your time on this my friend i know you must have
  better things to do..But as i have said I Appreciate all your efforts on this.
  I wil turn it off shortly and see what happens a bit later when i turn it back on.

  Thanks for your time guys.............cheers............p.....................

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• 

  • BobJam (not verified) on Fri 17 Apr 2009
  • 02:56:11 PM UTC

  Fasten your seatbelt

  OK . . . here goes, paul.

  As far as the Windows Welcome Center . . . I negelected to consider that you might be using it on startup. If you are, then by all means leave it there.

  If not, then you can disable it by unchecking the small checkbox at the bottom left hand corner of the Welcome window. Removing the checkbox from this will prevent it from reappearing at startup next time.

  

  I'm glad you uninstalled that Bonjour crap. It piggybacks on the iTunes installation, and it's just one more piece of Apple bloatware.

  Now there was one comment you made that has me scratching my head. You said, "theres not many start up programs as you said". I don't recall ever having said that, and I looked back over this thread and couldn't find where I did. On the contrary, your HJT log shows you have some 14 items starting up . . . which can be, and often is, quite a bit of stuff that you don't need starting up right away.

  Realtek software is typically audio stuff and also one that Dell frequently bundles with all their crap. So unless you use it and need it for some sophisticated sounds you like to play (it's not necessary to have it loaded for iTunes, BTW), then Windows Media Player is sufficient. You certainly don't need it in your start up group, and I'm not even sure you need it on your machine at all.

  A Belarc profile will list all the software you have installed on your machine, plus a lot of other useful information in determining whether or not certain start up items are actually needed. To get Belarc go to

  Wait a minute . . . wait a minute . . .

  As I read over this I see I have morphed this WAYYYY off any relevance to WOT. So, I will PM you and point you to some general troubleshooting forums that I know are very good.

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• 

  • YoKenny on Fri 17 Apr 2009
  • 06:15:01 PM UTC

  Realtek is the sound adapter on my Vista system

  Realtek is the sound adapter on my Vista system and is necessary for system sounds

  From Belarc
  Multimedia
  Realtek High Definition Audio

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• 

  • paul g on Fri 17 Apr 2009
  • 07:13:16 PM UTC

  Realtek is the sound adapter on my Vista system

  Hi,YoKenny.yes i think its the same on this pc
  so i dont think i should mess with that.

  cheers...........p.........................

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  • BobJam (not verified) on Fri 17 Apr 2009
  • 11:46:08 PM UTC

  Yes

  I was thinking of RealPlayer, which is often a substitute for WMP.

  In any case, this seems to be "solved" and done.

  (BTW If you want a database reference for start up files, go here.)

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  • paul g on Fri 17 Apr 2009
  • 07:23:04 PM UTC

  Fasten your seatbelt

  Hi,BobJam.thanks for this,The last 2 start ups today seemed ok. The bit i think you asked where i might have misunderstood you is this bit BobJam.
  Post a screenshot of your Winpatrol "Startup Programs" window here if you want, and we can then tell you which programs will be safe to disable. The only thing i found in
  event log this morning is this
  BootIsDegradation false
  BootIsStepDegradation false
  BootIsGradualDegradation false
  BootImprovementDelta 0
  BootDegradationDelta 0
  BootIsRootCauseIdentified true
  I dont know what the false ones mean..

  THANKYOU..for all your time BobJam............cheers.............p...........

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8. 

   • cotojo on Thu 16 Apr 2009
   • 09:47:45 PM UTC

   WinPatrol

   Brief tutorial can be found here

   Colin
   http://freepcsecurity.co.uk
   "If you have knowledge, let others light their candles with it" - Winston Churchill

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