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- on Sun 30 Aug 2009
- 11:31:39 AM UTC
False Positive?
Obviously then they were false positives. Have you reported them as such to Panda?
Do you have any detection settings on a "high" level? Sometimes that will cause FP's.
But I don't have any answer for them saying that removal could only be done with a paid version. That definitely sounds like it's scareware/crapware.
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- on Sun 30 Aug 2009
- 12:00:47 PM UTC
Ditto
Well, it is most probably a false positive. False positives are common in any antivirus.
FYI, if you do not know what a false positive is, it is rather a mistake made by an antivirus, naming a decent file as frogan by accident. Such false positives are removable by reporting this to Panda.
As for the removal that can be only done by a paid version, why not question Symantec?
Their free software, Norton Security Scan, only detects malware, and you may only remove the malware with the purchase of their product.
Hope this clarifies your doubt :)
I am not associated to Panda financially in any way but I do wish to help them clear doubts.
You'll Never Walk Alone -
- on Thu 17 Sep 2009
- 11:10:07 AM UTC
Norton
Everybody questions Symantec. My joke is that it takes a virus to know one. You should not consider these tactics OK because other "reputable" companies use them to market their products. We are here to fight this kind of behavior. I am a Comodo man myself, I highly recommend them especially for 64 bitters like me.
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- on Thu 17 Sep 2009
- 01:04:06 PM UTC
Then tell me please,
Why do you question WOT since you say other companies use such tactics?
You'll Never Walk Alone -
- on Sun 30 Aug 2009
- 02:45:30 PM UTC
re: an sp driver I downloaded from HP
Try uploading, via Secure upload, this file (F/P?) to www.virusTotal.com
Panda should also report it's findings there as well as any other "hits"
Post the VT scanned link back to this thread and also use it as reference when submitting an FP report to Panda; it helps to have a little "fire power"-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
- G7W -
- on Sun 30 Aug 2009
- 04:48:20 PM UTC
Me too
This reminds me of an unfortunate experience some years ago. I was using AVG then (and probably SpybotSD too, since I've always liked that program). Nevertheless I still value a 'second opinion', so now and then I try an online scanner. And one day I tried Pandas online scanner.
It found a dozen serious threats on my pc. Threats that my own AV programs couldn't remove, because they hadn't even detected their presence. Off course I got nervous. Then I discovered that only the scan was free; if Panda were to do something, I had to pay - now. Grumpily I did. During the rest of the process, the threats was downgraded to 'potential' threats. In the end I was really amazed, when I saw what Panda had really removed: a dozen cookies...
Cookies!?! I have never considered cookies a threat, only a nuisance, and I routinely remove them myself.
It was the first time I paid for anything online, but afterwards I only felt like a big FOOL. So I haven't tried that again. Until now I thought that this might be an rare exception, since I hadn't heard anything bad about Panda elsewhere. Now I'm not so sure any more...
PS: I have since then used F-Secures online scanner.
And never had any problems with that;
their free scanner is actually free...PPS: This thread seem to exist in 3 copies, and I don't know which one is the original. So I'll have to copy my post too; if threads remain identical, the copies can safely be deleted...
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- on Sun 30 Aug 2009
- 05:44:23 PM UTC
try Microsoft Security
try Microsoft Security Essentials, its free...
http://www.softpedia.com/get/Antivirus/Microsoft-S... -
- on Sun 30 Aug 2009
- 06:07:32 PM UTC
Multiple threads...
Since the OP has not deleted these extra threads...I will post the link to the other one where I gave help http://www.mywot.com/en/forum/4249-panda-uses-scar...
~DragonMaster Jay, malware researcher,
Admin, helpmyos.com -
- on Sun 30 Aug 2009
- 06:14:45 PM UTC
...
I PM'ed mrgames
and kindly requested the he delete the other 2 threads; there are 3 altogether.This one, which received replies first
Then these 2 since people felt they needed to cross-post.
ID 4248 - should be deleted
ID 4249 - should also be deleted
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
- G7W -
- on Thu 17 Sep 2009
- 10:55:56 AM UTC
Thread deletion
After trying repeatedly, I was not given the option to delete my extra threads, under edit or view. The only option to delete was given for your message to me, which I deleted. Perhaps the thread is too old. I was pretty upset that day. The kind of behavior displayed by Panda on my test visit to their site is exactly the type of behavior I joined WOT to fight against! How can we fight the enemy if the enemy is ourselves?
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- on Thu 17 Sep 2009
- 09:25:13 PM UTC
re: thread deletion
It used to be available to the topic starting author.
Now, it seems to be unavailable, or it is unavailable once a reply is made.
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
- G7W -
- on Sun 30 Aug 2009
- 06:19:56 PM UTC
I'll post here what I did there...
Hello, mrgames.
There is no reason to consider them a bad customer experience, until you have found the details. Yes, this is weird to detect a bunch of low risk threats, but let me explain.
On many scanners, ones that I have seen, have labeled tracking cookies as a threat. They are not a direct threat, just annoying and can limit your privacy online. Both Panda and A-Squared have this issue, which I wish they would fix, too. Instead of posting tracking cookies on the results window, why don't they just ask to clean out the temporary files and cookies, instead? Nonetheless, it is always best to clean out cookies and temporary files BEFORE running the scan, and then that wil reduce false detections like that. Using CCleaner, or ATF cleaner work very well. Use the red link on the ATF Cleaner page. ATF cleaner actually works for Vista, even though it says otherwise.
Also, it seems you have obtained a rogue/incorrect version of Panda. Scan with Malwarebytes anti-malware in a full scan and see if it cleans up your problems. Then, please come back and tell us what it found.
I am also currently testing Panda software, to see its reliability.
~DragonMaster Jay, malware researcher,
Admin, helpmyos.com -
- on Sun 30 Aug 2009
- 06:26:00 PM UTC
Re: Panda using scare tactics?
I tried to post this to the main blog and it disappeared?
Yes, there's obviously a conspiracy to silence you... You can see all your posts on the "My messages" list in your profile.
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- on Sun 30 Aug 2009
- 06:30:33 PM UTC
Yes, why not..?
jpvip: "Instead of posting tracking cookies on the results window, why don't they just ask to clean out the temporary files and cookies, instead?"
Good question! Why don't they?
I can add that SpybotSD actually asks such a question, before scanning starts...
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- on Sun 30 Aug 2009
- 06:34:52 PM UTC
Luckily....
I have learned in the same place, where SpyBot developers learned. Actually, I kind of learned from Spybot. Both, really, if that makes sense.
~DragonMaster Jay, malware researcher,
Admin, helpmyos.com -
- on Sun 30 Aug 2009
- 06:32:25 PM UTC
WAIT!!!
Hold on. First you praise WOT for the partnership -- and then post this thread three times, while making an unrelated comment on a blog. What's the big deal?
~DragonMaster Jay, malware researcher,
Admin, helpmyos.com -
- on Sun 30 Aug 2009
- 06:43:16 PM UTC
Sheep happens...
At least let us not jump to conclusions. Sometimes double postings happens, when the system seems not to react, even if trying again and again. Then suddenly results appear, in much too many copies. (In SA they can't be removed, but here they can...)
I haven't seen a double/triple thread before, but I'll suspect a similar 'glitch'.
After all, sheep still happens, sometimes even as triplets... -
- on Sun 30 Aug 2009
- 07:03:02 PM UTC
Different times...
I would guess, if anything...a delayed internet connection...otherwise he/she meant to do it.
My times on it were:
1: 10:57
2: 11:00
3: 11:01~DragonMaster Jay, malware researcher,
Admin, helpmyos.com
Panda using scare tactics?
I am deeply saddened by my own report. Panda is a WOT partner. I tried their online scanner for a trial run yesterday. I just reinstalled my OS, already have good protection, but it is Panda, right?
After a two hour plus scan, they told me I had 13 "infections" The biggest target file was a known file to me in my SW folder, an sp driver I downloaded from HP specifically for my computer for Quickplay. They labeled it as a "latent trojan" technically speaking your entire computer is a latent trojan. The file was and is safe.
The other viruses were browser tracking cookies and bookmark files to EBay and BestBuy. These were also deemed latent trojans, and were only removable with the paid version of he program? I have lost all respect for Panda as a company, and because of the partnership, I now question WOT itself.
I tried to post this to the main blog and it disappeared? I will Digg this later!
Be safe, not sorry.