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  1. User picture
    • Anonymous on Wed 29 Oct 2008
    • 02:51:39 AM UTC

    WOT Not Working!

    I have been using WOT for a while, but noticed recently that it's no longer working!

    I have uninstalled and reinstalled several times, but the PREFERENCES link is no longer active, nor is the REFRESH an active link.

    My browser is FireFox 3.0.3 with the following Add-ons:
    Adblock Plus 0.7.5.5
    CookieSafe 3.0.3
    Interclue 1.5.7
    NoScript 1.8.3.6
    Redirect Remover 2.5.5
    ShowIP 0.8.08r14b0251
    WOT 20081020

    I am wondering if there are any known conflicts with these Add-ons or if my firewall could be the reason?

    Thanks for the feedback!

Comments:

  2. User picture
    • Sami on Wed 29 Oct 2008
    • 07:52:30 AM UTC

    Re: WOT Not Working!

    What does it say on the rating window?

    There are no known conflicts with these add-ons, but if you suspect this might be the case, please try creating a new Firefox profile to see if that solves the problem.
  3. User picture
    • Anonymous on Sun 02 Nov 2008
    • 03:42:22 AM UTC

    Re: WOT Not Working!

    Thanks Sami for responding!

    Just to clarify, when I 'mouse' over the WOT Icon [grayed out with a white X inside a blue circle] on the FF Toolbar, I see this message:
    Failed to load ratings; retrying shortly.

    Meanwhile, I will try to create a new FF Profile.

    Mahalo, Vitekist
  4. User picture
    • WoWzer on Sun 02 Nov 2008
    • 11:05:04 PM UTC

    WOT Still Not Working!

    I loaded a new FF Profile, reinstalled WOT, deleted my old WOT registration and began anew ... but alas, WOT is still not working correctly!

    The PREFERENCES option upon installation was NOT operational, nor was the REFRESH option.

    The WOT Icon is gray with a white X inside the blue circle -- which states:
    FAILED TO LOAD RATINGS; RETRYING SHORTLY

    Any suggestions?
    • User picture
      • Sami on Sun 02 Nov 2008
      • 11:14:00 PM UTC

      Re: WOT Still Not Working!

      When you created a new Firefox profile, did you install any other add-ons?

      If you did, then try again with a clean profile with no other extensions installed. If you don't have any other extensions, then it sounds like something else is preventing the add-on from accessing our servers.

      I'm only aware of ZoneAlarm blocking rating requests with certain configuration, but in any case, please send us a problem report and we'll get to the bottom of this.

      Also, if you mean the Preferences button in the Tools -> Add-ons window, it's always disabled. The Refresh option on WOT's menu is available only if the add-on was able to load the rating in the first place.

      (Oh, and your website account has nothing to do with the problem, you don't have to delete it and create another one.)
  5. User picture
    • Statified on Fri 14 Nov 2008
    • 03:51:57 PM UTC

    Oh dear

    i have the exact same problem! mine started when firefox automatically installed a security update yesterday... i still cant find out what the problem is. Is firefox blocking access from WOT or somethign of the sort?
    • User picture
      • Sami on Fri 14 Nov 2008
      • 06:21:58 PM UTC

      Re: Oh dear

      You're seeing the exact same problem? Did you try the suggestions in earlier posts?
  6. User picture
    • Statified on Fri 14 Nov 2008
    • 07:53:33 PM UTC

    http://www.mywot.com/en/forum

    thanks a lot for all your help
  7. User picture
    • glasinger on Sun 16 Nov 2008
    • 07:41:48 AM UTC

    WOT Not Working

    I just installed the latest Firefox update and now I am having the same message ("failed to load ratings" and problem others have stated. Help!
    • User picture
      • Sami on Sun 16 Nov 2008
      • 09:56:00 AM UTC

      Re: WOT Not Working

      Creating a new Firefox profile has solved the problem for everyone so far. See the earlier posts.

      It is a bit strange that the Firefox update causes this problem though. I didn't see any problems with the 3.0.4 update at least.
  8. User picture
    • maryabeauchamp on Thu 20 Nov 2008
    • 04:55:58 AM UTC

    WOT not working

    I'm having the same problem as above comments.Still trying to figure it out. It worked when I first downloaded it but zilch now. I"ll try again without other addons.
    Thanks it's a great asset to have.
  9. User picture
    • kworkman1 on Fri 21 Nov 2008
    • 08:45:55 PM UTC

    FireFox problems

    I just downloaded the new Firefox yesterday 11/21/2008 and it seem to work but this morning when I went to log in it would not load the login page.

    So I had to go to another option and finally got in through another option. FF seems to have some kind of issue for sure.

    Karen Workman
  10. User picture
    • BobJam (not verified) on Sat 22 Nov 2008
    • 09:32:58 PM UTC

    A few issues with 3.04 but . . .

    On the mozilla newsgroup there have been a few folks that have reported add on conflicts and crashing issues with 3.04, but it AND WOT have been fine for me. My add ons and plug ins are as follows:

    *** Extensions (enabled: 22, disabled: 0; total: 22)
    Bookmark Duplicate Detector 0.7.2
    bug.gd Error Search 1.5.1
    CustomizeGoogle 0.76
    Dog Ears 1.7
    Firefox Search Sidebar 1.1
    Flagfox 3.3.4
    FlagTab 2.1.3
    FoxClocks 2.4.97
    Free Download Manager plugin 1.3.2
    Google Toolbar for Firefox 3.1.20080730W
    Image Zoom 0.3.1
    InfoLister 0.10
    Interclue 1.5.7
    Java Console 6.0.07
    MR Tech Toolkit 6.0.3.1
    NoScript 1.8.5
    Read it Later 0.9926
    ReminderFox 1.8
    ScrapBook 1.3.3.7
    Stylish 0.5.7
    Work Offline 1.4
    WOT 20081111

    *** Themes (1)
    Default [selected]

    *** Plugins
    Adobe Acrobat
    Google Updater
    iTunes Application Detector
    Microsoft® DRM
    Mozilla Default Plug-in
    Shockwave Flash
    Windows Media Player Plug-in Dynamic Link Library

    Now watch . . . since I said 3.04 is working fine for me, I've put a jinx on myself and now it will start to crash or WOT will stop working!
    • User picture
      • The Big Bin on Sat 22 Nov 2008
      • 10:38:54 PM UTC

      Re: FF3.0.4

      I've had similar issues too. Since I'm using Firefox 3.0.4 the browser would often crash. This happens especially when I'm watching videos on sites like YouTube. However, I doubt that is WOT's fault but rather a bug in Firefox itself. The only add-on I recently installed is FireFTP, which is never active unless you open it.

      EDIT: I also got the error message that WOT could not load ratings, but that is sure because the top speed available out here in the last corner of the country is some 50KB/sec (if the neighbours aren't surfing too), and if you're loading several tabs at a time the connection is quickly overstressed. This does not explain the firefox crashes though...
  11. User picture
    • Xp54321 on Sun 23 Nov 2008
    • 03:14:56 AM UTC

    Fine Here...

    WOT works fine for me...however sometimes it fails to load any ratings. Usually though, that's fixed when I restart Firefox or wait a little longer..
  12. User picture
    • antonio_13 on Wed 11 Feb 2009
    • 11:23:10 PM UTC

    Hello, I got a problem a

    Hello,

    I got a problem a little diferent...
    Every time I open Firefox, my WOT button isn't there...
    I tried everything the troubleshooting told me (including creating a new profile)... I even reinstalled Mozilla, but nothing seems to fix the problem...

    So I noticed something strange: if I open another window of Firefox while the first one is still open, the WOT button reappears in the new window!
    It's annoying!! I want the WOT button back to function normally as before without open a 2nd window to make it appear...

    Thanks!
    • User picture
      • Sami on Wed 11 Feb 2009
      • 11:38:25 PM UTC

      Re: Hello, I got a problem

      You created a fresh profile with no other add-ons and the WOT button disappears when you restart your browser?

      Are you sure you started Firefox with the new profile? After you close all Firefox windows, do you see any firefox.exe processes running on the Task Manager?
  13. User picture
    • jeremm on Thu 16 Apr 2009
    • 01:42:14 PM UTC

    I think I have a worse problem..... :(

    Why does it seem that some websites can bypass the blocking settings that I have set(like wikiepedia.org)? P.S. My settings block (not warning) all sites that have any one of the ratings poor and below, and also block if they have an unknown rating. Please Help. I don't know what's really going on even though my settings work on other websites! (like wikiepdia.org, sites with poor and unknown ratings but for some reason, not for others!) P.P.S. I have not added any websites to the whitelist. Double-checked!
    • User picture
      • Sami on Thu 16 Apr 2009
      • 01:51:06 PM UTC

      Re: I think I have a worse problem

      If the confidence for the reputation (the little human figures next to the reputation symbol) is below threshold, the add-on won't block the site even if it has a poor reputation. If you agree with the reputation, just rate the site yourself and it will be blocked next time.
  14. User picture
    • whomadewho on Wed 23 Sep 2009
    • 10:50:18 PM UTC

    WOT not working

    I have a similar problem. The WOT Icon shows up as green, as usual, but clicking on it does nothing. I am unable to rate new pages or view the score for a page this way. I have to use the settings through the tool menu. I have tried a new profile and uninstalling and then reinstalling to no avail.

    If anyone knows a remedy i would be interested.

    Thank you kindly
    • User picture
      • Sami on Wed 23 Sep 2009
      • 10:54:32 PM UTC

      Re: WOT not working

      Are you sure that creating a clean Firefox profile doesn't solve the problem? Do you see errors in Tools -> Error Console?

      If nothing else helps, I suppose you could enable extension logging and see what shows up in Firefox's console.
      • User picture
        • g7w on Wed 23 Sep 2009
        • 11:05:58 PM UTC

        debugger

        Does WOT have a debugger script that might track down the problem?
        -------
        Against Intuition - gives us safety through Web of Trust.
        WOT Community - gives us security through unity.
        Thank you all
        - G7W
        • User picture
          • Sami on Thu 24 Sep 2009
          • 06:45:58 AM UTC

          Re: debugger

          No, but the add-on will log any errors when logging is enabled in Firefox.
  15. User picture
    • Kraftwerk on Thu 05 Nov 2009
    • 12:30:17 PM UTC

    newest comments- bug?

    On my communitiy page, the last comment is repeated for about 40 times. It shoudn´t happn, right? ;)
    • User picture
      • The Big Bin on Thu 05 Nov 2009
      • 12:48:56 PM UTC

      -

      That happens when someone did a mass rating. Then so many equal comments were actually submitted. If you take a closer look, you'll see that the domain names they were posted to never are the same.

      --
      Per aspera ad astra
  16. User picture
    • hotdoge3 on Fri 06 Nov 2009
    • 10:12:00 AM UTC

    The WOT Icon is gray with a

    The WOT Icon is gray with a white X inside the blue circle get that all the time dial-up
    go to new not help but one time bad clean out spyware & go to new ok Firefox Portable
  17. User picture
    • MrDmitriy on Tue 08 Dec 2009
    • 07:32:18 PM UTC

    re

    Take advantage of other search machine. If the problem will be solved, try to remove a little gadgets from the search machine. I thus have solved a problem at myself, and replacement of a structure has solved nothing.