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- on Sat 02 May 2009
- 02:26:37 PM UTC
Troubleshooting method
Hey paul,
I recognize that this is very tedious, but you might want to consider that a cardinal rule of troubleshooting is to make one change at a time and wait a few days and use it before you make another change. "A couple days" is only a guideline, and maybe a stretch, so maybe you'd want to at least apply this theory in microcosm . . . maybe install one app and put it through its paces before you install another.
That's because if something messes up and you've made several changes all at once, you're never going to know which one did it.
And then there's the possibility that even an event immediately preceding a crash isn't the real culprit, but rather an incompatibility with another event. Which is another argument for doing things one at a time. Because if you do several things all at once, you're never going to know which two were incompatible. If you do them one at a time, at least you're going to know one of the items that's incompatible (that event immediately preceding the crash). Of course then you're going to have to figure out what the other item is that's causing this thing not to work and play well with the system.
But at least you can achieve some stability by uninstalling the one thing that you know for sure doesn't work or play well with something else. And maybe, if you get lucky, it will just turn out that the one thing is the culprit alone and it really isn't an issue of incompatibility.
Troubleshooting can sometimes be very confusing . . . you don't want to make it even more confusing than it already is by making multiple changes all at once.
Go slow if you can.
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- on Sat 02 May 2009
- 04:11:10 PM UTC
Thanks
Hi, BobJam , cod head thanks for the tip i messed around with the graphics card ATI
resolustion got it back to 1024 920 i think anyway its fine now cheers...
BobJam as always im greatfull of your sound advice,I wont install anything just yet
but i would like just to add WinPatrol in a bit to control the start up progs I think that should be ok? If i remember rightly you said something about the Dell support at start up..If you think that would be ok ill do that..
Thankyou all for your time and help..........cheers.............p.............. -
- on Sat 02 May 2009
- 07:39:40 PM UTC
Yes
Install what you want . . . WinPatrol and such is fine, just try to do one at a time and then give it a little bit of time.
Also on the startup stuff, try "Startup Inspector" at windowsstartup.com/startupinspector.php
You really don't want a bunch of things challenging each other for startup loading. It's like people pushing and shoving in line . . . somebody's going to go down. "Startup Inspector" should show you what's essential and required at startup. Eliminate the other stuff . . . you can always put it back into the startup group if it's absolutely needed at that time. Very few things are.
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- on Sun 03 May 2009
- 09:26:14 AM UTC
Will Do that
Hi,BobJam,thanks for the prog ill look at it in a bit.
Thanks for your time cheers..........p...............
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- on Sun 03 May 2009
- 10:01:02 AM UTC
Startup Inspector is slow to update Rating Legend
Startup Inspector is slow to update Rating Legend
I submitted Malwarebytes' Anti-Malware MBAM ages ago and it still has not been updated and how long has MBAM been available as an aditional malware detection and removal tool?
WinParol on the other hand updates its definitions for the running things that it monitors in a day when I report an un-recognised item.
So Startup Inspector is interesting but not very current.
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- on Sun 03 May 2009
- 11:05:47 AM UTC
Confused
Is there a section in WinPatrol that addresses whether or not a startup item is required or just optional?
I know you have the retail version . . . I have the free version. So maybe the retail version has that?
Perhaps then WinPatrol gives a more up-to-date guideline of what's absolutely necessary for startup items.
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- on Sun 03 May 2009
- 12:44:06 PM UTC
I prefer to make my own decision
I prefer to make my own decision as I know what I want and not rely on an application to make decisions for me especially one that only knows about half of the applications I have on my system.
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- on Sun 03 May 2009
- 08:43:45 PM UTC
I agree, but . . .
YoKenny: I prefer to make my own decision"
I do too . . . but this is a guideline for a "noob" (sorry, paul . . . no offense intended), wondering how to select startup items (NOT every item on the system) that are absolutely necessary.
Hey paul,
While MBAM is certainly a good tool, it's not absolutely necessary to have it starting up with Windows . . . the startup mode is optional . . . your call . . . some do, some don't, but leaving it out of the startup group WILL NOT disable your system. When you want to run an MBAM scan you can always start it from the menu.
If you have and use the free version of MBAM it does not offer real time protection. Activating the full version ($24.95 USD) unlocks realtime protection, scheduled scanning, and scheduled updating. The file "mbamtrayctrl.exe" is part of the full version, and the database site below lists that as "Y" - Normally leave to run at start-up". But unless you have the full version, you don't need to put MBAM in your startup group.
For specific guidelines on absolutely necessary startup items, there is a good database maintaned by a site at : hxxp://www.sysinfo.org/startuplist.php .
And BTW, WinPatrol and MBAM are listed in that database.
The UK site that links to it ( hxxp://www.pacs-portal.co.uk/startup_content.php#THE_PROGRAMS ) has a very pertinent statement:
"Please refer to either the on-line database or any of the off-line versions and try to decide for yourself before asking which of your programs should be disabled. If you are still having problems deciding then by all means ask about those specific entries."
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- on Mon 04 May 2009
- 08:35:32 AM UTC
Startup items.
Hi,BobJam..no offense taken i have saved your link to the sites you have suggested.
Thanks for your time................cheers........p...............
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- on Mon 04 May 2009
- 12:40:24 PM UTC
Startup items
The majority reduce boot time and place unnecessary resources on the cpu, and in most cases a lot are simply not needed.
There are many apps that when installed load themselves into the startup folder, use WinPatrol to stop them, after all, who needs MBAM, Super and a host of other to load when they are used manually?
If you don't use the application, or you rarely use, remove it from startup.
Take a look at autoruns and sysinternalsColin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill -
- on Mon 04 May 2009
- 01:39:30 PM UTC
another useless startup IMO
java updater
jusched.exe
java updates are NOT on a daily basis, I don't see the sense in it wasting resources to log on to the Net monthly.
An interesting site I came across is: jusched.co.uk
very informative but one problem, the link exchange links page - some rogues :/
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
G7W {G.O.M}
http://g7w.net/ -
- on Mon 04 May 2009
- 04:09:31 PM UTC
Systray
paul,
One of the ways to tell if a lot of stuff is loading at startup (not the only one) is to just take a look at your systray (the section in the lower right corner of your screen). If you have a lot of stuff there (I have seen some machines with upwards of ten items in there . . . and that user typically has a looooong boot). Most times, if you right click those little icons, you'll be able to find a "preferences" or "options" selection and uncheck a "start with windows" box.
Another way to tell what's running at startup is to run a HiJackThis scan and look at all the "04" items. Careful, though, HJT is a powerful utility . . . so don't try to fix anything with it without the guidance of a pro. Most of what HJT finds will be OK, unless you have a malware infection. Just use the HJT scan for information.
And Colin's link to the "autoruns" utility is a good one too. I agree with Colin . . . most of what puts itself in to start up with Windows is useless crappola.
WinPatrol also does nicely at disabling startup items.
And Dave pointed out jusched.exe. If you have installed Java, you very likely have this enabled because it is enabled by default. You can go into the Java control panel and uncheck this, or use WinPatrol to disable it.
Bottom line, there are a number of ways to tell what's starting up with your machine, and there a number of ways to disable that crap.
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- on Mon 04 May 2009
- 05:11:28 PM UTC
check here for more info on
check here for more info on .exe/.dll & see which one is neccessary for startup ...
http://www.processlibrary.com/directory/
http://www.bleepingcomputer.com/ -
- on Mon 04 May 2009
- 05:19:08 PM UTC
re: necessary
Many times that is a user's preference what may be necessary for you is not necessary for me.
A good example would be Office (Windows or OpenOffice) that keep an icon in the task bar for quick load of programs. I keep mine off since I'm not using office software daily, you might use it more and allow it to start. The same with those IM's AOL, Yahoo! MSN they all want to be "on" I use none personally, they're a waste of my time. My wife however has all 3 to start with Windows. LOL
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
G7W {G.O.M}
http://g7w.net/ -
- on Mon 04 May 2009
- 07:41:40 PM UTC
Crashed!!!
Hi,all.Well its crashed!!..I had a look at the links you gave me,i dont have many starting
up now, just 8.But heres the bad news like. BobJam said just install 1 program at a
time and see how it gose..I downloaded HijackThis and P,C crashed?? A blue page opened with tech stuff but it was to fast to read,something like Bad pool header.Then
the safe mode page opened went into add/remove progs,and uninstalled hijackthis
This time however i got a windows report.I looked on google but didnt find anything
If anyone is interested i will put up the log..
cheers..............p................ -
- on Mon 04 May 2009
- 08:35:19 PM UTC
BAD_POOL_HEADER
Could be simple like a device driver problem
or
you have hardware failureDevice driver problem...
Use System Restore to undo changes you've made to your computerBefore you open the System Restore console, you may want to save your work and close all programs since System Restore requires you to restart your computer.
There are two ways to access System Restore through Help and Support or through your All Programs folder.
Through Help and Support:
1. Click Start, and then click Help and Support.
2. Under Pick a Task, click Undo changes to your computer with System Restore.
3. Follow the instructions on the wizard.Through the All Programs menu:
1. Click Start.
2. Point to All Programs.
3. Point to Accessories.
4. Point to System Tools.
5. Click System Restore.
6. Follow the instructions on the wizard.them remove all the software you installed and run your pc a few days.
no AV or other security, etc.
you may have hardware issues.After the restore is complete and you've rebooted.
start-> [right-click] My Computer -> Properties -> Hardware tab -> Device Manager button
look for any problems.If none found.
close te windows.
Start -> My Computer -> [right-click] C drive (local hard drive) -> Properties -> Tools -> Error Checking -> Check Now tick the Auto fix selection and submit. you'll get a notice this will be scheduled for next boot. OK... Then close all windows. Cold boot (turn PC off, wait a minute or two then turn PC back on.
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
G7W {G.O.M}
http://g7w.net/ -
- on Tue 05 May 2009
- 07:09:06 AM UTC
Thanks
Hi, BobJam ,g7w,Thanks for your replys i got BCCode 19,looked it up on microsoft tech help page,it said look in device manager for a warning next to a driver in the list,There was none..i got these off the report can one of you tell me what they mean please or point me in the right direction
.It says files that describe the problem...
C:\windows\minidump\min050309.dmp
C:\user\AppData\local\Temp\WER-91806-0.sysdata.xml
C:\user\AppData\local\Temp\WERFF64.tmp version txtThankyou all for your time..............cheers.........p...............
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- on Tue 05 May 2009
- 07:48:42 AM UTC
re: Thanks
As I stated in my previous reply.
Device Driver
They could be corrupt, they could be incompatible versions...
Your PC Tech copied the old drivers from the HDD partition and they may be incorrect for your actual hardware, or incompatible with your OS (ie, XP SP@/3)
Generally drivers get updated along the way.
Some antivirus programs and certain audio/video drivers do not get along.
The reason I suggested you restore your PC back to how you recently received it.You can try the "long way around" and open:
C:\windows\minidump\min050309.dmp
that's your crash dump file I believe.
open it with notepad - should be a text file.
look for something relating to your install hardware. you have a driver problem but it may not display in device manager since the manager "thinks" everything is OK.Cotojo might be a better source for help than I
Let's look for his input on this.
I'm just a n00b - an old n00b lol
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
G7W {G.O.M}
http://g7w.net/ -
- on Tue 05 May 2009
- 08:58:53 AM UTC
WhoCrashed program
In a thread not too long ago, Athlonite recommended a program called "WhoCrashed".
You can fnd it at hxxp://www.resplendence.com/main
It seems like that may be just the pill you're looking for.
From the "WhoCrashed" site:
"WhoCrashed allows you to find out which drivers have been responsbile for crashing your computer (in most cases) without requiring any debugging skills.
The home edition of WhoCrashed does local crash dump analysis and is licensed for use at home only."The program simply reads your minidump file, suggests the likely cause for the crash, and even gives the date and time of the crash (which comes from the minidump file anyway).
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- on Tue 05 May 2009
- 10:36:51 AM UTC
Stop 0xC2
pool header is corrupt.
How to debuga bit technical.
but drivers are referenced.
the BSOD came after installing more software; hence the idea to restore point to when PC was first returned, then verify device drivers - all of them.
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
G7W {G.O.M}
http://g7w.net/ -
- on Tue 05 May 2009
- 11:28:47 AM UTC
Must take my time
Hi,all. Well thankyou all for your thoughts on this i will have to take my time on this as it
looks a bit complicated for me,I dont want to do something im not to sure about.
I have downloaded WhoCrashed and installed it with no problems.If this is correct i can goto Device manager right click and click update driver,one at a time leave it and see what happens incase i have to roll it back..Hopefully i think i can figue this out because the PC is not crashing like before i took it back to pc world.just take my time.Thankyou all for your time.................cheers...........p...............
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- on Tue 05 May 2009
- 03:12:24 PM UTC
One step at a time
No matter what, it should not be crashing - period.
It's not as if it's an out-of-date PC, so somewhere inside it has a problem immaterial of what the nerds at PC World say.
Check drivers one at a time, it's a long process but the only safe way to do it :-)Colin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill -
- on Tue 05 May 2009
- 05:08:59 PM UTC
One step at a time.
Hello,colin,I did suspect that myself,As we talked about on your site when i was on my old PC.about the driver update program you have there,I will try to install Hostexpert,
and spybot one at a time to see what happens i have also done a fresh download of HijackThis,ive ran ccleaner and see what happens?It is strange that other than that it seems to be running fine??Thanks again for your time.......cheers.............p................
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- on Tue 05 May 2009
- 05:20:18 PM UTC
Run "WhoCrashed"?
Have you run "WhoCrashed", and if so did it finger the culprit for you?
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- on Tue 05 May 2009
- 11:55:07 PM UTC
Run "WhoCrashed"?
Hi,BobJam,yes i ran whocrashed it says no minidump created yet,i have just installed spybot ok? colin has given me some programs to run to see what they come up with.
Thanks for your time ..cheers.....p...............
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- on Wed 06 May 2009
- 06:24:02 AM UTC
re: Run "WhoCrashed"?
i ran whocrashed it says no minidump created yet
what happened to the original one: C:\windows\minidump\min050309.dmp ?
-------
Against Intuition - gives us safety through Web of Trust.
WOT Community - gives us security through unity.
Thank you all
G7W {G.O.M}
http://g7w.net/ -
- on Wed 06 May 2009
- 07:04:42 AM UTC
what happened to the original one
Hi, g7w,The report that i saw appeared on the safe mode window a grey box with the info saying problem event name BlueScreen then the lines of code,i took this to be the minidump file i might have been wrong and it was another report?
Thanks for your time.............cheers...............p.............
Im back.
Hi,all.Thanks,BobJam.For your advice yes im writing down everything step by step
as i install things,So far ive done antimalwarebites superantispy,spywareblaster,ccleaner,Avastantivirus,pc tools free firewall,and FF,Ihavent install A2 squared yet i might wait for a while,
Have not uninstalled any of the crapware yet..One thing that is doing my head in
All the writing and icons are very!! tiny and i carnt ajust them they go to BIG or to small??
Have to have a mess around with it..
I have a feeling that it was the virgin program?And im using the new keyboard..
Thanks for your time.........cheers............p..............
If You Dont Ask You Will Never Know..