Report a problem

Make sure your browser isn't in offline mode.

Personal firewall on your computer might be blocking access to our servers.

1. If you're using ZoneAlarm Pro, turn off Mobile code control from Privacy settings.
2. Temporarily disable the firewall to see if the add-on starts working. Don't forget to enable the firewall again after testing.
3. If the firewall caused the problem, read its user manual for details on how to always allow access to api.mywot.com.

You may be experiencing a temporary network problem.

1. Test if you can access our reputation servers from your browser. You will see a confirmation page if your browser is able to access the server.
2. If you receive an error message when opening the link, there's a problem with your network connection. If the problem persists, please contact your ISP for further assistance.

Something in your Firefox profile might be causing the problem.

1. Create a new Firefox profile and install only WOT

Check if ratings are showing in Google.

1. Type google.com in your address bar
2. Do a sample search for screensavers.

Check if your search engine is supported.

1. In the WOT addon, open Settings, and then click Searching
2. Make sure your search engine is listed
3. Make sure your search engine has a check mark beside it
4. Click Apply Settings

Something in your Firefox profile might be causing the problem.

1. Create a new Firefox profile and install only WOT

Your Navigation toolbar may be hidden.

1. In the Firefox menu click View, then click the Toolbars menu
2. Open each toolbar to see if the button is on one of them

Add the WOT icon to the toolbar of your choice.

1. Right click the toolbar and select Customize... from the pop-up menu
2. Find the WOT button on the Customize Toolbar window and drag and drop it to a toolbar of your choice
3. Click Done

Something in your Firefox profile might be causing the problem.

1. Create a new Firefox profile and install only WOT

Something in your Firefox profile might be causing the problem.

1. Create a new Firefox profile and install only WOT

Report the problem to Mozilla. The WOT add-on is a JavaScript application, which shouldn't be able to cause a crash. If the browser crashes, it's probably a bug in Firefox itself.

1. You can use the crash reporter to report the crash, but submitting a detailed bug report to Mozilla probably improves the chance of the problem being fixed as soon as possible.
2. If you are interested in testing the problem further, you may want to install the latest Firefox 3.5 nightly build to see if you can reproduce the crash.

Method 1:

1. In Internet Explorer open Tools, then click Internet Options
2. Click the Advanced tab and
3. Under Browsing check the option Enable third-party browser extensions
4. Click OK

Method 2:

1. In Internet Explorer open Tools, then click Manage Add-ons
2. Choose Enable or Disable Add-ons. Make sure both ”WOT” and ”WOT Helper” are listed and enabled.
3. If they are disabled, then Enable them by clicking on the add-on name at the bottom under Settings
4. if they aren't listed, reinstall the add-on.
5. Click OK

Method 3:

1. In Internet Explorer open View, then click the Toolbars menu
2. If WOT is listed, select it.

Consider switching to Mozilla Firefox. It's free and more secure than Internet Explorer.

Personal firewall on your computer might be blocking access to our servers.

1. If you're using ZoneAlarm Pro, turn off Mobile code control from Privacy settings.
2. Temporarily disable the firewall to see if the add-on starts working. Don't forget to enable the firewall again after testing.
3. If the firewall caused the problem, read its user manual for details on how to always allow access to api.mywot.com.

You may be experiencing a temporary network problem.

1. Test if you can access our reputation servers from your browser. You will see a confirmation page if your browser is able to access the server.
2. If you receive an error message when opening the link, there's a problem with your network connection. If the problem persists, please contact your ISP for further assistance.

Run the WOT debugger and send us an error report:

1. Download the debugger and save it to your hard drive
2. Close all Internet Explorer windows if you have them open
3. Start WOTDebugger.exe, type in a contact email address, and press the Start button
4. Start Internet Explorer, try to reproduce the problem, and close the browser
5. Press the Send report button on the debugger and wait for the program to finish sending
6. Close the debugger by pressing the Exit button.

Consider switching to Mozilla Firefox. It's free and more secure than Internet Explorer.

Run the WOT debugger and send us an error report:

1. Download the debugger and save it to your hard drive
2. Close all Internet Explorer windows if you have them open
3. Start WOTDebugger.exe, type in a contact email address, and press the Start button
4. Start Internet Explorer, try to reproduce the problem, and close the browser
5. Press the Send report button on the debugger and wait for the program to finish sending
6. Close the debugger by pressing the Exit button.

Consider switching to Mozilla Firefox. It's free and more secure than Internet Explorer.

Make sure you have cookies enabled.

If you have forgotten your password, type in your user name or email address at the request form.

Your add-on logs you in automatically by default. If you prefer to log in manually and be able to log out

1. Edit your profile
2. Choose Privacy settings
3. Deselect Allow the add-on to log me in automatically
4. Press Submit at the bottom of the page.

Press Ctrl+Shift+Reload and try again.

Clear your cookies, restart your browser, and try again.

Your site's reputation rating is based on a combination of ratings from the WOT community and trusted sources. If you are unhappy with the rating or comments, here is a list of things you can do:

1. Write your own comment on the scorecard. Explain that you are the owner and why your service is good. Please remember to clearly state that you are the owner or employee of the company.
2. Contact the user(s) who left comments through their board(s) on the profile page and ask them to review or explain their comment and rating. Try to find out if there are some issues to be solved.
3. Open a forum thread and ask our active members for advice on how to improve the site and rate it again.
4. Ask you friends and customers to rate your site.
5. Most importantly, rate the site yourself.

Our system computes a reputation for a site only after there are enough user ratings for it. The best way to influence a site's rating is to rate it yourself and ask your friends to rate it as well.