Technical advice
PC,crashing at start up again.
mer 15 avr 2009 22:10:05 UTC — paul gHi,all could someone help please,.my pc has crashed again at start up,i have ran the who crashed program that Athlonite,gave me heres what it said.
Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
No crash dumps have been found on your computer
Conclusion
Crash dumps are enabled and no crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware or power failure. Then it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.
I also got an event log but i didnt post it here because it would make this post to long.
Thanks for your time..........cheers..............p......................
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Event Log
mer 15 avr 2009 22:35:44 UTC — cotojoWhat about Event Log covering ONLY the period from Boot to Crash?
Or any Error Code plus HJT Logfile may shed some light?
Download HijackThis Installer double click to run, click on Do a system scan and save a logfile.
Colin
http://freepcsecurity.co.uk
Event Log,Hijack this
jeu 16 avr 2009 06:10:59 UTC — paul gHi,colin thanks for your reply ive got the logs you asked for, just to need to know all
dell diagnostic scans came back clean,Health check and the one where the little man
walks around,PC started fine this morning,Heres the 2 logs..
+ System
- Provider
[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a}
EventID 100
Version 1
Level 3
Task 4002
Opcode 34
Keywords 0x8000000000010000
- TimeCreated
[ SystemTime] 2009-04-15T20:51:09.797Z
EventRecordID 334
- Correlation
[ ActivityID] {00000000-9B8C-0003-8CA2-839C0BBEC901}
- Execution
[ ProcessID] 1992
[ ThreadID] 1128
Channel Microsoft-Windows-Diagnostics-Performance/Operational
Computer paul-PC
- Security
[ UserID] S-1-5-19
- EventData
BootTsVersion 2
BootStartTime 2009-04-15T20:49:03.656Z
BootEndTime 2009-04-15T20:51:07.489Z
SystemBootInstance 104
UserBootInstance 95
BootTime 44744
MainPathBootTime 19544
BootKernelInitTime 20
BootDriverInitTime 2521
BootDevicesInitTime 8228
BootPrefetchInitTime 34269
BootPrefetchBytes 608591872
BootAutoChkTime 0
BootSmssInitTime 3541
BootCriticalServicesInitTime 746
BootUserProfileProcessingTime 410
BootMachineProfileProcessingTime 3
BootExplorerInitTime 1729
BootNumStartupApps 9
BootPostBootTime 25200
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 8388672
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified true
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 07:00:41, on 16/04/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\a-squared Anti-Malware\a2service.exe
C:\Windows\system32\AERTSrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kodak\AiO\center\KodakSvc.exe
C:\Program Files\PC Tools Firewall Plus\FWService.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Kodak\AiO\Center\EKDiscovery.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\a-squared Anti-Malware\a2guard.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=en&client=dell-...
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [a-squared] "C:\PROGRAM FILES\A-SQUARED ANTI-MALWARE\a2guard.exe" /d=60
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O13 - Gopher Prefix:
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.C...
O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: a-squared Anti-Malware Service (a2AntiMalware) - Emsi Software GmbH - C:\Program Files\a-squared Anti-Malware\a2service.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\EKDiscovery.exe
O23 - Service: Kodak AiO Device Service (KodakSvc) - Eastman Kodak Company - C:\Program Files\Kodak\AiO\center\KodakSvc.exe
O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
--
End of file - 8079 bytes
Thanks for your time colin i know youve got your own problems at the
moment........cheers......p..................
Un-install PC Tools firewall
jeu 16 avr 2009 10:15:29 UTC — YoKennyI would un-install PC Tools firewall.
If you must have a software firewall then Vista Firewall Control Free from SphinxSoftware that works fine on my Vista system:
http://www.sphinx-soft.com/Vista/order.html
Un-install PC Tools firewall.
jeu 16 avr 2009 11:02:03 UTC — paul gHi, YoKenny,thanks for your reply,everything seems ok again so if its ok ill just wait
and see if it happens again?I will take a look at the program you,ve put me onto.
Im still learning what to allow and what to block.
Thanks for your time..............cheers..............p....................
Firewall
jeu 16 avr 2009 11:24:43 UTC — cotojoPC Tools firewall should not be a problem and runs well on Vista.
HJT there's one fix you can make but it's optional:
O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe can be safely removed although it's not a major problem:
To do this go to Control Panel - Regional and Language Options - Keyboard and Languages tab and then remove all unnecessary input languages except the one you use. After this console applications shouldn't spawn conime.exe (After all conime.exe is "Console Input Method Editor") anymore and as a added bonus the language toolbar won't show up in the UAC prompt anymore.
You have iTunes which is showing mDNSResponder as part of Apple iTunes 5. If you use iTunes it needs to be updated, and if you don't use it uninstall it as only takes up space. Current version is 8.1
Colin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill
Firewall
jeu 16 avr 2009 11:59:37 UTC — paul gHi, colin thanks for your reply ive made a copy of your reply to my notepad,to study
properly..As for ITUNES ive never used it so ill have to find it will it be in and remove
programs? I do have Quick time player to look at their Apple movies site,
If i carnt find it would you mind telling me where it is please..
thanks for your time colin...........cheers............p........................
ITUNES
jeu 16 avr 2009 12:08:47 UTC — paul gHello again colin ive just done a search from start menu and had a look in add,remove
programs no itunes but it looks like some of the songs i got of my friend were from itunes..I use windows media player and media player classic,
thanks again colin..............cheers..........p...............
iTunes
jeu 16 avr 2009 12:12:31 UTC — cotojoiTunes, Bonjour, Apple Mobile Device and Apple Software Update should all be in Add / Remove.
You should also find Quick Time in there and can leave that as it is and it should also be in your Program files.
If it gets damaged with iTunes removal reinstall from here;
http://www.apple.com/quicktime/download/
Untick the other boxes and do NOT enter your email, simply download :-)
Colin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill
iTunes
jeu 16 avr 2009 13:01:43 UTC — paul gHello again colin sorry to be a pain i found the apple software monitor icon.
Bonjour i just got last week as part of my new kodak EPS 7 printer no itunes
icon not even in revo uninstaller..I will remove the apple software monitor and keep the Quicktime Q, as you have said but i think i need Bonjour ..
Im really greatfull of your help. Im just being nosey now but would you send me a
p/m to let me know if your getting anywhere with Dell..
thanks for your time colin.............cheers............p.....................
iTunes
jeu 16 avr 2009 13:13:26 UTC — cotojoThe apple software monitor can be a problem especially when it is used for iTunes and iPods, and if you don't use it you don't need it LOL.
See ow your system fares now and let us know :-)
Colin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill
Cursory glance
jeu 16 avr 2009 14:13:14 UTC — BobJamJust looking quickly at your HJT log, I see a lot of "04's" (those are start up items) that seem to be unnecessary. They will constantly run in the background and likely make your startup and shutdown last long.
Specifically, I see:
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
and
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
You can disable these from running at start up (that doesn't mean you will be deleting them . . . you can always run them on demand through your start menu) with the "Start up Options" in Winpatrol.
These are only the two that come right out from the screen and slap me . . . there are probably more and a thorough examination of your HJT log might be in order.
Cursory glance
jeu 16 avr 2009 15:02:16 UTC — paul gHi, BobJam thanks for taking a look its just happened again its get me down now
i dont now how to turn them off in Winpatrol..could you tell me how to please,
I just got this log if you dont mind can you see anything in it
Sorry for long post....Thanks for your time..cheers,..........p...........
+ System
- Provider
[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a}
EventID 100
Version 1
Level 2
Task 4002
Opcode 34
Keywords 0x8000000000010000
- TimeCreated
[ SystemTime] 2009-04-16T14:17:47.915Z
EventRecordID 343
- Correlation
[ ActivityID] {00000000-86C8-0000-8B95-80C99DBEC901}
- Execution
[ ProcessID] 2028
[ ThreadID] 1780
Channel Microsoft-Windows-Diagnostics-Performance/Operational
Computer paul-PC
- Security
[ UserID] S-1-5-19
- EventData
BootTsVersion 2
BootStartTime 2009-04-16T14:15:25.656Z
BootEndTime 2009-04-16T14:17:45.403Z
SystemBootInstance 108
UserBootInstance 99
BootTime 56638
MainPathBootTime 26238
BootKernelInitTime 20
BootDriverInitTime 2005
BootDevicesInitTime 8007
BootPrefetchInitTime 24924
BootPrefetchBytes 463060992
BootAutoChkTime 0
BootSmssInitTime 3610
BootCriticalServicesInitTime 814
BootUserProfileProcessingTime 563
BootMachineProfileProcessingTime 175
BootExplorerInitTime 6765
BootNumStartupApps 9
BootPostBootTime 30400
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 0
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified false
Will get back to you
jeu 16 avr 2009 15:46:56 UTC — BobJamGotta' go right now, but will get back to you. Probably later this afternoon my time (US Pacific time).
Will get back to you
jeu 16 avr 2009 15:56:56 UTC — paul gHi,BobJam,THANKS im not going to turn it off i case im doing some damage.
it should be ok my room is quite cool so i dont think it will get hot.
I appreciate your time on this..
cheers...............p.......................
Checked this
jeu 16 avr 2009 16:46:48 UTC — cotojoChecked this in a lot of forums and other links but there is no explanation as to the cause.
It would appear that those that have had the very same problem have carried out a clean reinstallation and then installed the patches and SP1.
Plenty of threads about but nothing that shows the cause or the cure!
Colin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill
Checked this
jeu 16 avr 2009 18:19:17 UTC — paul gHi,colin.Thanks for looking around ill wait and see what Bobjam can help me with
stopping things at start up with the winpatrol ive never used winpatrol..
colin if i carnt fix it will it damage my pc, I hope i dont have to take it back to pc world
as it is a good machine other wize....
Thanks for your time colin.......cheers.............p.......................
No LOL
jeu 16 avr 2009 18:50:32 UTC — cotojoAnything that you stop using WinPatrol won't do any damage.
Check each program and if using the free version google each one to find out what it is.
Go through Startup Programs, Active Tasks and use http://www.systemlookup.com/
to see what each is. Recent will show a list of programs, date detected - which is usually the date WinPatrol was installed.
Before Killing or disabling any process check it out first :-)
Colin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill
WinPatrol
jeu 16 avr 2009 20:36:53 UTC — paul gHi,colin thanks for that never used winpatrol before, Ill have a good look
around the program. Hope i can fix with this one
Thanks for your time............cheers............p..................
Still looking over
jeu 16 avr 2009 21:43:10 UTC — BobJamStill looking over your HJT log and Event Log, but for winpatrol I see that Colin has given you some instructions on it. Perhaps some graphics will help.
When you start Winpatrol, "Scotty" will appear in your systray:
Right click on Scotty and slide the pointer up to "Options" and click:
Look for the tab labeled "Startup Programs" and click it (it will probably be in the topmost row, left corner). The "Startup Programs" window will appear in the front and there you can disable start up programs. Simply highlight the one you want to disable, and then click the "Disable" button at the bottom. If you want to re-enable that item, the "Disable" button will turn into an "Enable" button after you disable, and then you can simply highlight the item again and press "Enable". You can always re-enable something that you want to run at startup. A lot of programs, like that Dell crap, "automagically" place themselves in startup, and you can disable them, as we've said, with Winpatrol.
(Click on this last graphic here to enlarge it so you can see it.clearly.)
Post a screenshot of your Winpatrol "Startup Programs" window here if you want, and we can then tell you which programs will be safe to disable.
Still looking over
ven 17 avr 2009 06:05:25 UTC — paul gHi,BobJami downloaded winpatrol and gooled about it while were gone theres not
many start up programs as you said i found the Dell one one stopped that couldnt see welcome center,also uninstalled Bonjour,dont think i needed it at all any media player classic,Turned pc on just now and it was fine again,but that means nothing as im finding out it might happen next time.Oh no screen shot and snipping tool wont paste
so heres the list, WinDefender,Realtech,ATI start ccc,A squared,conime,
00PCTFW firewall,Winpatrol,ehTray exe. thats all hope this helps..
THANKS for your time on this BobJam........CHEERS...........p.......
Have a coupla' things here, but
ven 17 avr 2009 08:06:42 UTC — BobJamGot to spend some time composing this reply, and will also include some screen shots. Thinking on it . . .
Thanks guys
ven 17 avr 2009 08:18:56 UTC — paul gHi,BobJam,I will look at the winpatrol tutorial colin has posted.
Please dont take up a lot of your time on this my friend i know you must have
better things to do..But as i have said I Appreciate all your efforts on this.
I wil turn it off shortly and see what happens a bit later when i turn it back on.
Thanks for your time guys.............cheers............p.....................
Fasten your seatbelt
ven 17 avr 2009 14:56:11 UTC — BobJamOK . . . here goes, paul.
As far as the Windows Welcome Center . . . I negelected to consider that you might be using it on startup. If you are, then by all means leave it there.
If not, then you can disable it by unchecking the small checkbox at the bottom left hand corner of the Welcome window. Removing the checkbox from this will prevent it from reappearing at startup next time.
I'm glad you uninstalled that Bonjour crap. It piggybacks on the iTunes installation, and it's just one more piece of Apple bloatware.
Now there was one comment you made that has me scratching my head. You said, "theres not many start up programs as you said". I don't recall ever having said that, and I looked back over this thread and couldn't find where I did. On the contrary, your HJT log shows you have some 14 items starting up . . . which can be, and often is, quite a bit of stuff that you don't need starting up right away.
Realtek software is typically audio stuff and also one that Dell frequently bundles with all their crap. So unless you use it and need it for some sophisticated sounds you like to play (it's not necessary to have it loaded for iTunes, BTW), then Windows Media Player is sufficient. You certainly don't need it in your start up group, and I'm not even sure you need it on your machine at all.
A Belarc profile will list all the software you have installed on your machine, plus a lot of other useful information in determining whether or not certain start up items are actually needed. To get Belarc go to
Wait a minute . . . wait a minute . . .
As I read over this I see I have morphed this WAYYYY off any relevance to WOT. So, I will PM you and point you to some general troubleshooting forums that I know are very good.
Realtek is the sound adapter on my Vista system
ven 17 avr 2009 18:15:01 UTC — YoKennyRealtek is the sound adapter on my Vista system and is necessary for system sounds
From Belarc
Multimedia
Realtek High Definition Audio
Realtek is the sound adapter on my Vista system
ven 17 avr 2009 19:13:16 UTC — paul gHi,YoKenny.yes i think its the same on this pc
so i dont think i should mess with that.
cheers...........p.........................
Yes
ven 17 avr 2009 23:46:08 UTC — BobJamI was thinking of RealPlayer, which is often a substitute for WMP.
In any case, this seems to be "solved" and done.
(BTW If you want a database reference for start up files, go here.)
Fasten your seatbelt
ven 17 avr 2009 19:23:04 UTC — paul gHi,BobJam.thanks for this,The last 2 start ups today seemed ok. The bit i think you asked where i might have misunderstood you is this bit BobJam.
Post a screenshot of your Winpatrol "Startup Programs" window here if you want, and we can then tell you which programs will be safe to disable. The only thing i found in
event log this morning is this
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified true
I dont know what the false ones mean..
THANKYOU..for all your time BobJam............cheers.............p...........
WinPatrol
jeu 16 avr 2009 21:47:45 UTC — cotojoBrief tutorial can be found here
Colin
http://freepcsecurity.co.uk
"If you have knowledge, let others light their candles with it" - Winston Churchill