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I can't see the toolbar button anywhere

Your navigation toolbar may be hidden. In the Firefox menu click View, then click the Toolbars menu Open each toolbar to see if the button is ...

Your navigation toolbar may be hidden.

  1. In the Firefox menu click View, then click the Toolbars menu
  2. Open each toolbar to see if the button is on one of them

Add the WOT icon to the toolbar of your choice.

  1. Right click the toolbar and select Customize... from the pop-up menu
  2. Find the WOT button on the Customize Toolbar window and drag and drop it to a toolbar of your choice
  3. Click Done

Make sure the toolbar button is automatically re-created if gets removed.

  1. Open the add-on's advanced settings.
  2. Make sure the option "Re-create the toolbar button if gets removed" is selected.
  3. Click Apply settings.

Something in your Firefox profile might be causing the problem.

  1. Create a new Firefox profile and install only WOT
Was this helpful? Please tell us why: Thank you for your feedback. You can get more help in the forum.

Ratings aren't loading and the toolbar button remains grey

Make sure your browser isn't in offline mode. Personal firewall on your computer might be blocking access to our servers. If you'r ...

Make sure your browser isn't in offline mode.

Personal firewall on your computer might be blocking access to our servers.

  1. If you're using ZoneAlarm Pro, turn off Mobile code control from Privacy settings.
  2. Temporarily disable the firewall to see if the add-on starts working. Don't forget to enable the firewall again after testing.
  3. If the firewall caused the problem, read its user manual for details on how to always allow access to api.mywot.com.

You may be experiencing a temporary network problem.

  1. Test if you can access our reputation servers from your browser. You will see a confirmation page if your browser is able to access the server.
  2. If you receive an error message when opening the link, there's a problem with your network connection. If the problem persists, please contact your ISP for further assistance.

Something in your Firefox profile might be causing the problem.

  1. Create a new Firefox profile and install only WOT
Was this helpful? Please tell us why: Thank you for your feedback. You can get more help in the forum.

Firefox crashes when I visit a website

Something in your Firefox profile might be causing the problem. Create a new Firefox profile and install only WOT Report the ...

Something in your Firefox profile might be causing the problem.

  1. Create a new Firefox profile and install only WOT

Report the problem to Mozilla. The WOT add-on is a JavaScript application, which shouldn't be able to cause a crash. If the browser crashes, it's probably a bug in Firefox itself.

  1. You can use the crash reporter to report the crash, but submitting a detailed bug report to Mozilla probably improves the chance of the problem being fixed as soon as possible.
  2. If you are interested in testing the problem further, you may want to install the latest Firefox nightly build to see if you can reproduce the crash.
Was this helpful? Please tell us why: Thank you for your feedback. You can get more help in the forum.

Ratings aren't showing up in search results

Check if ratings are showing in Google. Open google.com/ncr in your address bar. Do a sample search for screensavers. Check if your searc ...

Check if ratings are showing in Google.

  1. Open google.com/ncr in your address bar.
  2. Do a sample search for screensavers.

Check if your search engine is supported.

  1. Open the add-on's searching settings.
  2. Make sure your search engine is listed.
  3. Make sure your search engine has a check mark beside it.
  4. Click Apply settings

Something in your Firefox profile might be causing the problem.

  1. Create a new Firefox profile and install only WOT
Was this helpful? Please tell us why: Thank you for your feedback. You can get more help in the forum.

How do I uninstall the add-on from Firefox?

WOT for Firefox can be uninstalled like any other extension. Go to the Tools menu and select Add-ons. In the Extensions tab, look up WOT and click ...

WOT for Firefox can be uninstalled like any other extension.

  1. Go to the Tools menu and select Add-ons.
  2. In the Extensions tab, look up WOT and click Uninstall.
  3. Restart your browser and the job is done.
Was this helpful? Please tell us why: Thank you for your feedback. You can get more help in the forum.