They dont let you know ahead of time when your credit/debit card will be billed. You will be charged when you least expect it. Much of the content was not accurate. Phone numbers were out of service or belonged to someone else or have not been used for over a decade. I did a check on myself and there was information that I know doesnt belong to me. Definitely not worth the money.
Over half the info was either off by years or completely wrong. Info that should have been there did not even show up. For $38.11 I expected a better and more accurate report.
Just spoke to Norma. She is one of your customer service reps. I told her my issue about my hospitalization for covid. And she took the time to help me. Norma was patient,understanding,sympathetic...
"NORMA WAS FANTASTIC "
Thank you insta for hiring reps like Norma!
Minus an additional charge on my monthly charges I thought it was really useful. That extra charge was a killer. But the website and services are very accessible and provide great feedback. Better than other websites.
I am giving 4 stars on customer service (Monique) She helped resolve an issue I had and we promptly were able to come to a solution... Most online subscriptions you never get a human. Here you do. And they are helpful and prompt.
I purchased their service and used it to check peoples background that I already knew. Their accuracy was piss poor. The information that was displayed as current was not even relevant or correct for at least the last seven years.
There were family members listed that are not actual family members. There were addresses listed that some of the people I checked have never lived at before.
In fact, I actually went to one of the houses that came back in the background check to try to find a buddy of mine from Iraq and it wasn’t even remotely close to being his home.
Drove that 80 miles for no reason. 40 miles one way.
Afterwords is when I began to check people that I did know so I wouldn’t continue to have the same issue.
All in all I would say I could get better information out of somebody on the street or whitepages.com
I am so grateful to Kristi for her kindness and looking into who opened an account fraudulently using my information. She made it absolutely seamless to cancel and refund my money back to me. She was professional, polite, funny, and just pleasurable to work with. Thank you Kristi!
The customer service was AMAZING! i called and spoke with Tim, for IL. Not only did he resolve my issue, he was genuine and down to earth. Thanks Tim, and instant check mate!
Jake was EXTREMELY helpful. Called to make a payment on my account and this guy saved me over $200/yr for my subscription. I depend on this website for my job. Very impressed.