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WORST BRACE I HAVE EVER RECEIVED APPEARED TO BE USED, ALL STRETCHED OUT! TRIED TO RETURN IT FOR A REFUND, REFUSED MY RETURN, NOW WILL NOT COMMUNICATE WITH ME AT ALL. TURNED THEM OVER TO THE BBB IN THEIR AREA, VERY BAD AND DECEPTIVE COMPANY IN MY OPINION! HORRIBLE CUSTOMER SERVICE, THEY WASH USED BRACES AND IN MY OPINION RESALE THEM, THAT IS WHY I BELIEVE THEY DO NOT WANT TO RETURN THEM BACK TO YOU AFTER REFUSING YOUR REFUND REQUEST! BUYER BEWARE, VERY BAD COMPANY! HERE IS WHAT THEY WROTE TO ME AND NOW THEY WILL NOT COMMUNICATE: Used/Worn: The item was visibly used or worn, beyond just trying on the brace. This could include scuffs or dirt marks, pet hair, body dander, etc. We clean all of the products when they're returned, and if our standard cleaning procedures cannot return the item to "like new" condition, it will be denied. ASK YOURSELF WHY THEY CLEAN THEM? TRUTH IS I NEVER WORE THAT BRACE, JUST TRIED IT ON! Tip for consumers: BEWARE OF THIS COMPANY, IN MY OPINION THEY ARE NOT HONEST!! DON'T PURCHASE ANYTHING FROM THEM, THEY WILL NOT REFUND YOUR MONEY AND KEEP YOUR ITEM. IT IS MY OPINION THAT THEY SELL PRODUCTS THAT ARE USED; ONCE RETURNED THEY WASH THEM, WHY? READ WHAT THEY TOLD ME:Used/Worn: The item was visibly used or worn, beyond just trying on the brace. This could include scuffs or dirt marks, pet hair, body dander, etc. We clean all of the products when they’re returned, I BELIEVE I PURCHASED A USED BRACE!!!!