Well I guess there are good and bad experience with banggood.com. I ordered a URUAV UR65 65mm mini drone and got a parcel, which was unfinished packed, with no drone in it. I contacted the live-chat and after short e-mailing back an forth they agreed to refund me my drone and send me the whole parcel again. Because its from China I will have to wait what the parcel will bring me this time. But I have to say I ordered many electronic parts in the past from Banggood.com and never had any issue with them. For me I only had good experience with them. Good and friendly costumer support.
Although I only buy in banggood rather inexpensive items and I'm not always fully satisfied, I think it is a great site. When I bought the item that arrived damaged, I complained to their customer service and they immediately sent the item again. Ashley from the customer service was very helpful.
I've bought some items in the marketplace and I've always had good service. The items were as expected.
I just had a problem with the last item I bought. It was faulty. I contacted with the customer service and, after sending them a video that shows why the product didn't work, they sent me a new one. The attention was good and fast.
The service I got after I reported that the product I purchased was faulty was excellent. The staff were very helpful . Thank you Banggood. I look forward to doing business with this company for a long time.
Site très fiable niveau livraison : très rapide généralement (<10 jours) et énormément de choix.
La plupart des produits ont un excellent rapport qualité prix.
Certains sont médiocres ou arrivent cassés.
Et là il faut être patient avec le service client et garder toutes les preuves (étiquette de transport, carton, photo de l'objet)
Et à la fin on arrive à obtenir un dédommagement adéquate.
Mais il ne faut pas lacher et cela peut durer 2 semaines...
Olá a todos.
É com grande satisfação que venho parabenizar a empresa Banggood, pela presteza que tem com os clientes e pela sua confiabilidade , pois, todos os produtos que adquiri pelo site os recebi e, dando ênfase ao pessoal de apoio que prontamente resolve qualquer embaraço ou melhor problema que tenhamos com as mercadorias adqueridas pelo site substituindo-os ou até reembolsando-nos.
Parabéns e continuem com a mesma metodologia de vendas.
Очень хороший продавец, быстрая доставка. Всегда хороший сервис и поддержка клиентов этого сайта.
Персонал является одним из самых дружественных, быстро отвечает на вопросы и решает проблемы.
Positive feedback :
- Very good price (maybe the lowest on the net)
- Lot of choice in the products
Negative feedback :
- poor customer relationship, nothing on your customer interface to cancel, suppress or even make a complain about an order !!! The only way is a simple mail to the customer service !
- Pretty long shipping delay
If you take all that in consideration it's a very good website. I would advise not to buy expensives stuff thought.
I have been buying from BangGood on a regular basis for just over a year, and have found their service excellent, with goods often arriving (in Australia) within a week of being ordered, and being exactly as advertised. So far I have only had one item arriving damaged, and this by seawater. My claim was dealt with rapidly and courteously, and entirely to my satisfaction. I have no hesitation in recommending BangGood.
Good reliable company with excellent communication. Safe and fast. Great service. I would always recommend.
Banggood offering the Best Bang for your Buck, provides a worldwide coverage of products, such as Electronics, Cool Gadgets, fashionable clothing, Mobile phone, Beauty Accessories, Jewelry and watch，all you want can be easily bought here!