Complaint handling is so bad it is arguably criminal, and can be
not just risky (having them video-tape you as you leave to get the license plate, for example), but dangerous, and even though they are unlikely to file your complaint, you are liable to be subject to reprisals like cops contacting your employer &/or your landlord
to get you fired &/or evicted, ransack your apartment when you're not home, giving you a good-old-fashioned beat-down, jail,
("give him the special treatment") &/or death threats.
Official website of the City of Durham, North Carolina