Is airbnb.com Safe?

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86%
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★ 4.5
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91%
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90%

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4.5
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Based on 56 reviews

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Newest
Absolutely love Airbnb! The platform makes finding unique and comfortable accommodations so easy. Every host I’ve stayed with has been welcoming, and the homes are always exactly as described—or better. Customer support is also top-notch; they quickly resolve any issues. Whether it’s a cozy cabin in the mountains or a trendy city apartment, Airbnb has become my go-to for travel. Highly recommend!
Helpful
a great platform for finding unique stays, whether you're looking for something budget-friendly or a luxury getaway. I've had mostly positive experiences with my bookings, and the variety of options is impressive.
Helpful
One star cause there are too many issues with Airbnb as a host. LISTING NOT APPEARING If I set certain search criteria: searching from October 1st for three three-month stays, my listing does not appear. After having contacted Airbnb multiple times, the issue is still there and they have handled the situation quite unprofessionally. HOSTING EXPERIENCES - AVAILABILITY NOT APPEARING Several guests wrote to me asking to book an experience on a certain day. Even though I have set it up on the calendar, it still didn´t show. Airbnb did not manage to fix or even understand the problem. HOSTING EXPERIENCES - NEGATIVE EXPERIENCE I have submitted an experience and it has been disapproved, could I know why? Experience number: ***** It took me two weeks to create this listing and it does not violate Airbnb policy. I have seen also similar experiences on Airbnb with good reviews. I am trying to contact Airbnb since yesterday but I just get bots or other hosts to reply, nobody from Airbnb has yet replied to me. One of the hosts told me to delete this and create another listing, but it does not make much sense to me. If I don´t know what´s the problem with this listing, the new listing will be blocked too. I have already read all the tutorials and I am an experience-host since two years. I would like to know why this new experience was declined HIGH FEES AND MISSING PAYOUTS I have always loved airbnb both as a guest or host, regardless the fact that they get about 20% of commissions and that this percentage is hidden. As a host I have the following experience: Airbnb has issued several times payouts with lower amounts than the one shown in the booking. I start to think that they do it in purpose. This is actually a fraud and makes me not trust Airbnb anymore. - POSITIVE - AIRBNB REPRESENTS THE FAIR TRADE FOR TRAVEL There are so many empty homes and rooms in the world that we would not need hotels at all and even homeless would have always a space. The speculation and the destructive business approach of hotels is in fact one of the cause of the global crisis: the most of the money goes in the pocket of few (hotel owners) and to serve just a small elite (rich people that can afford Hotels). Not to mention that Hotels are not environmental, social or cultural friendly, often tourists are 'stored' in hotels where they alienate themselves from reality in lux and superficiality. HELPING PEOPLE WITH LITTLE INCOMES AND EVEN HOMELESS Airbnb is actually preventing homelessness by giving people with low incomes the possibility to share some spaces and costs. Often airbnb fills the gaps in the institutional welfare system. SOLUTION FOR MEDIUM TERM ACCOMMODATION For those who travel few months for  business, study or other projects, Airbnb represents the best solution, offering a great platform where to get to know your host. - REMARKS - BUGS IN THE LISTINGS If I set specific filters in the search, I can't find my own listing even though I do have those options researched. I have contacted the Airbnb customer service (which was not so well prepared) and still the issue happens. I am thinking to switch to VRBO or HousingAnywhere cause this issue is preventing me from getting booked Bugs in calendar: I just have got a booking that has a date in the past (last year). UNCLEAR PAYMENTS The payments that you get via the bank are hard to recognize for which booking they are: the amount is not exactly the same like the one on the "reservation" page and there is no guest's name on the transaction's details. TOO HIGH FEES The fees are sometimes above 10%, that's too much, but I see that also that international bank transaction may cost a lot to AirBnb. NO NEGATIVE REVIEWS? There are never negative reviews, how is it possible?! Please be honest and make people choose to review: Positive/Neutral/Negative MORE FAIR PRICED SUBLETS PLEASE The market prices of sublets are much lower than the one you find on AirBnb - FEATURES REQUEST -  MORE FEATURES ON EXPERIECE´s CALENDAR (for hosts) Adding more features to the calendar, such as exporting only the booked experiences on google calendar. Making it easy to add/remove experiences. LAST MINUTE PRICES FOR EXPERIENCES (for hosts) Possibility for an experience´s host, to add a last-minute low price in order to avoid experiences with only one or two attendees, which are not enjoyable for the participants neither. EMAIL ALERT Would be nice to have automated emails alert for property matching your criteria; LONG-TERM CANCELLATION POLICY Keep in mind that if you stay long term and want to cancel the booking, you will loose at least one month of rent. CREDITS SYSTEM / PAYMENTS Please create a feature where you can choose to not get paid with money, but with credits that you can accumulate to travel yourself. Like on NightSwapping, where you DON'T NEED LEGAL PERMISSION from the institutions to rent and DON'T HAVE ISSUES WITH TAXES DECLARATION, because you are not getting paid. Maybe NightSwapping could be integrated even with their staff? COMMENTS RATING Finger up/down for comments, like on YouTube or disqus, with option to have the most helpful comment staying on the top.
2
Yes, yes and yes! I love this website. So many cool apartments for there. Great idea and realisation.
Helpful
Perfact website! Many times used to find great appartment. Throw other websites I couldn't find even close to my wishes.
Helpful
I guess this is best website, app for rent apartments all over the world. Lots of options, clear deal. Used many times, approved.
Helpful
Very good website that we used as family several times; but the support was a bit slow last time: My son felt of the bike, so he could not use 1 of his nights. The support of the Airbnb was slow, requesting from us official reports about the accident, which of course were not ready immediately; so we made the necessary arrangement with the home owner, who was very kind, and we shared the loss. (Airbnb is correct to ask us the evidencing documents but the documentation is not always as fast as we may expect.) Nevertheless we will continue using Airbnb which is a good website.
Helpful
biggest Travel Startup !
Helpful
Хороший сервис, как и букинг.
Helpful
Постоянно пользуюсь этим сайтом наравне с booking. Советую! Тут не только отели, но и обычные квартиры. Саппорт помогал при решении проблем.
Helpful
Perfect service!
1
Helped me so much! Good platform!
1
I used Airbnb both as a guest and as a host, and so far it has been the best experience with an accommodation booking platform. I hope they survive the travel dropdown...
1
Our first few experiences were great with the service, the website is OK, the UX/UI could be improved (especially the filters and drag-able map feature) but over easy to understand and their support also was pretty great.
1
Ce site est génial. Il m’a permis de trouver un logement durant un voyage. Les offres sont multiples. Il y en a pour tous les goûts. Les prix varient en fonction de la région, entre autres.
Helpful
biggest Travel Startup in whole world
Helpful
Helpful
It's ok, there are better
Helpful
Le site est génial ! Lors de mon dernier voyage, j’ai pu trouver facilement une maison en location sur cette plateforme. Je dois reconnaître que le prix est attractif, ce qui a tout de suite retenu mon attention. Je le recommande !
Helpful
J’ai pu trouver un logement à l’étranger à un prix raisonnable sur ce site. J’ai fait mon choix parmi une longue liste d’annonces en ligne. Je n’ai pas eu de mauvaises surprises.
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