Is eyeglass.com Safe?
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I found a pair of frames and went through the order process, giving my mailing and credit card information to complete the order. Within twelve hours I received an email saying that the item I ordered was unavailable - after taking my credit card information.
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Reply from eyeglass.com12 years ago
I apologize for any inconvenience you had in placing your order. Unfortunately, frames do get phased out and discontinued by manufacturers without our knowledge. It is because of this that we make it our store policy to not bill orders until we ship the desired frame. When you enter a credit card, it is authorized- not billed- according to each bank's protocols.
Every order placed on Eyeglass.com receives out utmost attention. Should there be a problem with any product you order, we will notify you immediately.
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