Is gateway.com Safe?

i ask gateway a simple question and all they are good for doing is saying this...... at the end they say have a great day (ya it will be a great day when i stop buying there faulty products!) Thank you for contacting Gateway. I apologize for the inconvenience that you have experienced. I understand from your mail that you require manual to replace the motherboard of the unit. I have verified your serial number in our database and found that your unit is out of warranty. ****, please be informed that we do not have the service manual of the unit. The best possible option available with us is to take the system in for a depot repair which will cost you $199 and also one way shipping charges. Please let us know if we can proceed with the repair. In order to process your order, you will need to provide a method of payment. For your protection, Acer no longer accepts credit card numbers via e-mail. Instead, we have a secured site where this information can be entered. This information will only be accessible to Acer, for the purposes of placing this specific order. Please click on the link below to begin this process: https://support.gateway.com/support/contact/secure_cc.aspx?site=gtwy&SRN=1-74HVRL&SerialNum=LXWC30X005930B6A6B2200 Kindly fill out the form with the required information and respond to this message to let us know that your information has been submitted. We also would like to have following information verified: 1. Shipping address 2. Contact Details [Phone Number and Email Address] Once we receive your reply, we will place the order and update you with the order number. Please make a note of the SR number :1-74HVRL For further clarifications please feel free to visit our web site ***** Have a great day! Respectfully, Gateway Online Technical Support