Reply from hostsailor.com11 months ago
Dear Gennady Shershov,
Thank you for your feedback. We appreciate your honesty and are glad you took the time to share your experience.
We want to clarify that our servers were not attacked. The suspension of your server was due to your IP being blacklisted by Spamhaus for abuse. We have reactivated your server in the past under similar circumstances based on your assurance to secure it.
As per your ticket, you mentioned being unaware of why your VPS IP was blacklisted. We suggested reinstalling your OS and securing your system to prevent future issues. It is essential to note that securing your VPS is your responsibility, but we are here to assist you with any challenges you face.
We must emphasize that any abuse of our services grants us the right to refuse any refund, as outlined in our Terms of Service. We encourage all customers to familiarize themselves with our policies to avoid any misunderstandings.
Sincerely,
HostSailor Team