Is nexcess.net Safe?

This has got to be the absolute worst company I've ever encountered in the hosting space in all my career, (10+ years) and I've worked with small and higher level servers with several hosting companies. The worst thing about them is: Customer service and then how they literally don't care at all if the account somehow gets compromised, their actions are almost as if they want to help the hacker. Let me explain: We had a brand new hosting account with a brand new domain and completely fresh install of Wordpress, never ever sent any traffic to it. Within days, they let us know that one feature within the hosting account would accrue extra charges. That feature is designed to essentially optimise server/page to be able to handle excessive traffic. Except, we never had any traffic at all. Ever. Everything is brand new. I called them and they confirmed that indeed, there is absolutely no traffic, so they turned that feature off. They still wanted to charge us for whatever that feature (which we never turned on) had accrued. Then we started getting unauthorized charges. We emailed them and told them these are unauthorized, we do not consent to any further charges, we want everything closed down & refunded. Except, they did not care. No response in several days, then more charges, we respond to those telling them to immediately refund and close everything down, they did not care about those either. Hundreds and hundreds of dollars. We warned them we would start posting reviews online and they need to resolve immediately. Yesterday, there was the final nail in the coffin, 3 charges totalling approximately $1,500 and we still have not heard from them. They are the absolute worst, I'd stay as far away as possible. Your files, your payment methods, everything is as unsafe as it could get if you expose it to Nexcess. I've never seen anything like it in all my professional career. You've been warned.

AS36444 - NEXCESS.NET L.L.C. / nexcess.net sustains IP addresses rated up to "very high" for the amounts of spam sent during a 30 day period. Maintains CBL-listed, botnet-infected IP addresses during a 30 day period. ***** (bottom of pages) www.spamhaus.org/sbl/listings/nexcess.net (reports)

spamplatform for hire. getting flooded by crap pimping bryant & strattan college, asia-euro-date, and loan pre-approval? odds are the destination servers from their spew likes on nexcess. of course, that's vik patel's business model - but that doesn't mean thew rest of us have to accept traffic from his IP space.