Is occhialando.de Safe?

I’ve now purchased two pairs of glasses from Occhialando, spending a total of €850. Both had issues with the lenses, and the customer service experience has been appalling. In the most recent order: • The lenses were not original — they lacked the Oliver Peoples breath logo and anti-reflective coating. • The frame made clicking noises, as if the lenses weren’t properly mounted. • The case was damaged and appeared used, and there was no certificate of authenticity included. I provided detailed photo and video evidence, but the seller refused to acknowledge the problem. Instead, they tried to reframe the return as a change of mind, even though this was clearly a case of a defective and non-conforming product. Under EU consumer law (Directive 2011/83/EU), sellers must cover return shipping for defective items. Occhialando refused, demanded I pay the return cost, and never provided a shipping label. As a result, PayPal closed the case in their favor — not because they were right, but because they manipulated the process and refused to facilitate the return. This is the second time I’ve had serious issues with their products. €850 later, I’ve been left with two substandard pairs of glasses and no support. If you care about product authenticity, consumer rights, or basic professionalism — avoid this seller at all costs.