Ist lookfantastic.com sicher?

I shop online all the time and this has been the worst experience so far! I ordered three products back in April and didn't receive my order at all, it was returned to the sender. Since then I have been in contact with the customer service, asking whether they have received the package back. I keep getting the same copy-paste "Sorry for the inconvenience" message. I got in touch with German delivery service which informed me that my package was handed over to their delivery service on 15th of May! From then I cannot track the package on my own and the customer service is apparently to lazy to phone the delivery service and inquire where the package is! If they havent't received it back in more than 3 months, then it apparently got lost somewhere, which is again not my fault. I keep asking for a refund, because I spent 135 euros! And I keep getting the same copy-paste answers all time. None of my questions have been answered and no solution proposed. In short, WORST CUSTOMER SERVICE EVER / COMPLETE NIGHTMARE / NEVER AGAIN!!!

great site. easy to order and can pay on paypal. only ordered yesterday and got confirmation straight away. also cheap! used GHD2013 code to get an extra 5% off. will update when i receive the GHDs... :) As promised here is an update: I received the GHDs yesterday, which was only 2 working days after ordering! Very impressed.