Antwort von videostripe.comvor 10 Jahren
Dear Customer,
We apologize, if You felt uncomfortable with this situation. We actually have two main ways to identify the account, through the e-mail used for registration or the card info (like last four digits and exp date - this details are safe to provide through the phone). If You did not recall signing up, e-mail validation was probably not the preferred way here, that's why our representative asked for card details.
Once again we apologize, as we did not intend to feel You uncomfortable. We always resolve such issues promptly, so if Your case is still not solved, please contact us as soon as possible, or ask Your bank representative to do it on Your behalf.
Our 24/7 Multilanguage Support can be reached by
- Phone 00-1-800-519-4199 (US toll-free)
- Chat on our website
- Email support@videostripe.com
- Skype or contact webform also accessible from our website
Kind regards,
Videostripe Support