Is aefactoryservice.com Safe?

I have never seen a company so poorly run. Over four weeks and four service calls and I can't get a refrigerator fixed. No excuse for this disaster of a company! Stay very far away and make sure you never do business with this company.

This company is the worst managed, most poorly trained, and least professional company I have ever dealt with in nearly 50 years of dealing with companies of all natures. Quite simply this "professional" appliance repair company is no more than a house of cards ready to fall, hired as a subcontractor of Whirlpool that became HANDS OFF with repairing their own products, so this company A&E turns around and hires service technicians around the country and ATTEMPTS to micromanage them all from a small office in Texas. This is why my $1000+ brand new washing machine has been sitting broken for nearly 3 weeks when its still under warranty and I paid for the repairs upfront expecting the fastest possible service. I have been going to the laundromat spending $30 a day on loads as they sit around and OPT not to come. I called A&E whose representative on the phone just kept reading from premade card messages, not giving me one human response until we mentioned "lawyer" then he paused got the "LAWSUIT CARD" and began to say "the conversation will now end since YOU have opted to seek legal advice, let me refer you to our legal department." Hey, LOUIS, A&E "Manager" that didn't let us talk to anyone else at your company, if you had just scheduled a service tech to my house like you promised and like I paid you for, this conversation would not happen. But since you were unmovable in not delegating a technician to my house the next day, making me wait 6 more days and THEY STILL HAVEN'T SHOWED UP ON THE 6th day, here we are, your business itself is proven to provide false guarantees and go against what your own mission statement proclaims and instills in the public's mind. This was ne'er the case with A&E Factory Service which I pray all good people in the USA do not have to encounter in their daily lives. They lied about "knowing" the schedules of the technicians then retracted that saying "we don't know the schedules of our technicians," namely when we asked, why didn't our guy show up on the date we scheduled, then why he can't come the next day. The representative/manager at A&E Factory Service explained they need "two technicians" to complete our "specific" job and the next available date "two technicians would be available is" 6 days from now! Need I mention that I have someone in Hospice care here whom I watch 24/7 and don't have 2 hours to go to the Laundromat, they know this, and yet lifted NO FINGERS to even make the repair possible that I paid them for upfront. So the guy can't come today, any normal business would come the next day and make it right, no we got pushed back 6 days. We're on the 6th day, the guy FRANK whatever, promised to show up at 10AM, and still has not arrived. We have been on the phone with A&E Factory Service all morning and we are quite certain at this point either this company has no control over its "contractors" and employees or are torturing our family on purpose, our dying relative having to suffer the most with dirty linen as they play their games. AVOID A&E FACTORY SERVICE. Shame on all of them, shame. So, A&E Factory service has been paid, guaranteed to come, and yet the job is not done. Miserable business model to put the last person of the day you can't fit in AT THE END OF THE ENTIRE LIST of homes and businesses you need to service. Proves they are in the early 20th century on their support model and have little control over their own technicians that are floating around the country doing whatever, taking their time from job to job INCITING literally angry comments like this, I have no other option, no other recourse except to share this story of this miserable company and the miserable service and how no guarantee except the fact your money becomes theirs is a certainty. I am sitting here wondering how my Washer is going to get fixed and if I can even get my money back from A&E Factory service, borderline thievery at this point.