Is amerisave.com Safe?

1. Don't be fool by their advertisement of online rate lock. In my case, you will need to pay upfront the $425 Appraisal fee of the house before you can start the application. Once I paid, I was stuck. 2. There is a delay of the appraisal before you can do a rate lock. 3. Amerisave do not have a Float Down policy on their website, incase rate goes lower once you are locked in. 4. Contact is only by email. Good luck trying to talk to your loan adviser. You will get an answering machine. 5. I applied with my wife as a cosigner, I have a near 800 credit score, while she has a low 700 score. Instead of averaging them out, they just took the lower of the two. 6. Check out ripoffreport site for their reviews of Amerisave: ***** I had originally locked into a rate with a certain surefee. I realized once I locked into a rate, it cannot be changed; however, I knew there was a float down policy that ***** provides. I asked my loan processor about the same, she told me Amerisave does have one. I was informed Amerisave float down policy was: "...once you are locked into a rate, you can get a lower rate if rates drop. You have access to our site anytime to view what rates and costs have done, and if you see that you can get a lower rate then what we locked you into at the same loan amount and figures, just a lower SureFee to get a lower rate, let me know and we will meet you halfway in between your old rate and the new one. For example, if you lock in at a 5% and rates for your scenario drop to 4% for the same exact scenario, we would give you 4.5% at no additional costs to you since rates have dropped!" However, the week prior to my loan closing, I emailed my loan processor about a float down. To my surprise, there was no acknowledgement and no answer. On Aug, 27th, two weeks before my escrow end date of 9/8, rates had dropped to 5.125 with a surefee of 9400. I emailed my loan processor about floating down to 5.25 and pay the difference. There was no response to my email. On Aug, 31st, rates dropped to $8900 at 5.125 and even more the next day to $8200. Again I sent several emails to my loan processors, yet again no responses. I called several times, but had to leave messages because no one ever picks up the phone. On the same day, my loan processor emailed escrow saying we had to sign the loan docs on 9/4 instead of 9/8. The loan docs were also sent to escrow without so much a word about the float down. All of this happened realizing that I had been trying to get into contact for a float down rate. If that is not shady, I don't know what is? I finally received an email the next day that my loan processor would look into the float down rate, AFTER all the loan docs had been sent to escrow. I received an email response from both of my loan processors on 9/4/2009, AFTER I had signed the loan document, that "Bank of America" would not allow float down. 1. Does Amerisave have a float down policy? 2. If so, how does this policy dependent on "Bank of America"? Is Amerisave a direct lender or not? I would recommend going with AIMLOAN.COM. Amerisave is unresponsive, pay before you apply, and tries to get you to pay the higher interest is shady practices. Buyer beware. I recommend: ***** *****