Is beads.us Safe?

I wish I could give no stars, but its not an option. I have placed 8 different orders with this company. When I signed up with the company I received coupons. I paid through PayPal and every time it went to the PayPal website to pay it would take the coupon off, so I had to submit 3 separate Support Tickets to get the Invoice Corrected. Every order I received had missing rhinestones in the pieces but I only submitted support tickets to be refunded for the damaged pieces on 3 separate orders. I also submitted 1 support ticket when they sent me the wrong size bead. I had 2 different orders that had missing pieces, but I only submitted a support ticket for 1 order that was missing 8 pieces. The other 5 pieces missing on a different order, I just took it as a lost, the same with all the other pieces missing rhinestones I didn't submit support tickets for. I also submitted 2 separate support tickets asking if my orders could be combined and I only pay for 1 shipping cost. 1 order had already been shipped, (which I didn't know because the shipping email they sent to me went into my spam folder), and it couldn't be done, but the other support ticket for shipping they were able to combine orders and they issued me a refund for shipping on 1 order. I was still fine with this company after all these issues and kept purchasing more. I didn't realize how awful this company was until after I submitted my 3rd support ticket for missing rhinestones. This time is was a lot of pieces. I had 11 pieces missing rhinestones. I submitted a support ticket with how much I paid per piece and what items were missing rhinestones, which totaled $5.74. I also had a lot of 20 pieces missing all rhinestones in all flowers. That totaled $11. They sent me a reply back asking how much I needed to be refunded. I said if you want to reship out the lot of 20 pieces with my next order the refund amount is $5.74. If you would rather me repurchase them again from your company the refund amount is $16.74. The next day I received a reply stating: (In fact I don't want to give a refund because we are not accepting your orders anymore. Because you complained more than you ordered.) I couldn't believe a company would send an email like this. I sent an email saying: (Wow, thats fine. I will give this email to PayPal. I said you can't sell damaged pieces, you can't not send items ordered, and you can't sell one thing and send something different. I don't want anything for free and I don't want anything I didn't pay for. I am fine with returning the damaged pieces.) I immediately went to PayPal and reported a problem. I told everything that happened and a few hours later beads.us refunded me $16.74. But they also sent me another email and this is what they said: (Ok we have passed the PayPal complaint. Check it out.) I took this email as them saying we made the complaint go away so you didn't hurt us in any way. It sounds like they have kids running this business. I just placed an order last week for $232. So now I'm worried about that order. I buy from multiple companies and their products are sometimes missing rhinestones and those companies have never responded like this. I have spent $799.12 with this company. I was refunded $32.56 for pieces missing rhinestones and for the 8 missing pieces. They also refunded me $16.32 because I paid 2 shipping fees and they combined 2 orders into 1 shipping fee. I was also refunded $8.55 because the item I purchased was no longer available. This company looks at any support ticket you submit as a Complaint. I wouldn't order from this company if you aren't prepared to take a loss on every order because they don't want to refund you for damaged or missing items.

Affiliated with ***** (a currently red-rated site), parent corporation is Milky Way Jewelry Group, for which there is no information other than a street address in China. Be very very careful of using this site, because if something goes wrong you have no means of accountability or redress.