Is fortatrust.com Safe?

Not accredited by the BBB although the BBB states (with a red "There is an alert for this business" notice herehttp://www.bbb.org/south-east-florida/business-reviews/data-center-facility-and-services/fortatrust-usa-corporation-in-doral-fl-90061466: Our file contains a pattern of complaints from consumers alleging FortaTrust USA Corporation continues to bill their accounts after repeated requests for cancelation. FortaTrust USA Corporation has not responded to these consumer complaints. On June 19, 2013, BBB sent certified correspondence to FortaTrust USA Corporation requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints; however, as of July 3, 2013 BBB has not received a response from the company. According to a letter BBB received dated December 18, 2013, the company has informed us they are located in the country of Panama. The US location in Florida is a unmanned telecommunication facility. For further assistance you may want to consider contacting the Federal Trade Commission (FTC) at www.ftc.gove or call ***** Also from the BBB: Reason for Rating BBB rating is based on 16 factors. Get the details about the factors considered. Factors that lowered FortaTrust USA Corporation's rating include: 54 complaints filed against business Failure to respond to 50 complaints filed against business. Overall complaint history with BBB. Business has failed to resolve underlying cause(s) of a pattern of complaints. One complaint filed against business that was not resolved. BBB does not have sufficient information to determine how long this business has been operating. BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business. BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification. - See more at: *****

FortaTrust doesn't honor cancellations, many customers has reported that they keep charging credit cards even after cancellation. Don't trust their services and never give your credit card details to them. Do some googling and you fill find many victims of their scam.

This company borders on a scam operation. They don't mention that the price is a "promotional offer" during the ordering process, except on an advertising page *before* the ordering process and even there it's grey text on a white background below the fold. They then switch to quarterly charging and more than double the price after the first month. Cancellations require 31 days notice and they do not issue any refunds, plus they do not cancel accounts with outstanding balances - that is on top of them requiring a phone call to cancel to a number that is almost never answered. In summary, you are stuck with them for at least four months for a price that is considerably more than advertised during the ordering process. And that is if they honour your request to cancel and don't just hang up on you.

Fortatrust have very poor communication to there web hosting clients especially when they have a technical problem, you may not here from them for over eight hours, which is a long time if you are running an eCommerce website. The more troubling issues arise with their accounts department. I was incorrectly billed over 6 months ago, they have admitted it was their fault and that they would refund the money, but 6 months later plus 38 support requests and the money has never been returned.