Is fromages.com Safe?

I was very excited about this order, spent over $100 on it. I planned on it to arrive on a specific day, followed its path, signed up for alerts on the delivery. Got home to a tag on the door from FedEx. I frantically called them, and they informed me that a signature was required, which I was unaware of. They offered to drop off the package on their way back to the station, since it was food. The package arrived melted and had a horrifying smell. I contacted the company and their response was to make a note next time to nor require a signature; however FedEx informed me that it was their policy to never leave packages at the door - so I am confused. Recommend they use dry ice like ButcherBox, where the food always arrives perfectly at my doorstep. Out $100 and very sad.