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Safe Aussie Retailer
irwin@lords.comFri Jan 16 1970
Had a warranty problem, and had to contact them many times to get a resolution. Not professional or customer focused.
desertclownSat Jan 17 1970
This is my 3rd time purchase with Kogan. Ordering process and delivery process is good. After sale service is very bad. There is no one to follow the problems. I have to contact 'customer support team' so many times under my item is still in warranty. STILL I haven't got any response. If you buy product from Kogan, cross the finger for your product as they really don't have a good customer after sale service. I will never buy from Kogan again.
I made the mistake of purchasing once an now get emails every few days. They put me on many mail lists. I can't believed I got sucked in again! I bought an alarm clock for $40 and found exactly the same item on ebay for only $28 from a local seller. I tried to cancel the order but they refused. Now I'm getting even more of their spam. I suspect that the positive reviews are by staff.

Safety Rating Breakdown

Good site


93 / 100

Child Safety

91 / 100