Is misshaus.com Safe?

I heard great things about Missha both in the U.S and in Korea so I didn't hesitate to purchase, especially with their recent Frida Kahlo designs. But it was a terrible mistake. First of all, I had to reach out and notify them that my order went to a completely irrelevant address (I live in CA, the shipment somehow went to NJ). They asked me if I wanted it reshipped or a refund. I was still excited and wanted to try their product so I ask them to reship my package. Again, I wait 2 weeks and realize they had sent my package but I still never received it! When reaching out this time, they asked me to file a case with USPS in order to bring it up with them. I understand people can lie but this is my first time and if I was lying, why would i ask for a reshipment in the first place?! USPS customer service is very unresponsive and you can only contact by phone (not to mention their terrible hold music). I am so disappointed since so many vendors (i.e. Sephora) have much better response and conduct. I recommend you order from another reliable source such as Memebox and avoid all of this trouble.