Reply from pimsleurapproach.com12 years ago
Thank you so much for your feedback. We recently underwent a number of changes to be more transparent with our customers. For example, we’ve made our ordering process easier to understand and we’ve redesigned our Web site to highlight changes, as we’re constantly trying to improve our customer service and ensure every customer is completely satisfied. We also want to give back to the language community, which is why we’re in the process of developing a large (and totally free) language resource section on our Web site. We know it may take some time, but we’re committed to showing customers a better side and we hope you’ll give us the chance to do it. If you have any questions about our company or if you’re a customer who didn’t have a completely positive experience with our services, don’t hesitate to give us a call 1-877-802-5283 and we’ll try our best to make it right