Is www.betfred.com Safe?

They dont want you to withdraw your money when you win, and do their best to stop it. They are unethical, unhelpful, and pretty stupid. They want you to keep the money in the account as they want you to gamble on other stuff. They say they want to stop kids gambling, yet only ask for age ID when you win. Transcript below is long, but it tells you everything you need to know about their customer service, attitude and intentions. ----------------------- Betfred Logo Your Name: Print Chat Email Chat Hi there, how may I help you? [joe] hello [joe] Hello, i'd like to know why the withdrawal on my account was cancelled. I didn't cancel it transaction ID ***** withdrawal cancelled [Louise W] Hello, welcome to Betfred online Live Support. My name is Louise W, how may I help you? [joe] hi Louise, please see above cheers [Louise W] May I please have your user name, date of birth, full name and answer to your security question? Thanks! [joe] ******** ************ **************** [Louise W] where were you born please [joe] *********** [joe] i dont want to cancel it now, its fine in teh account, just wondering if i did something wrong. [Louise W] One moment please, whilst I review your account details... [Louise W] your withdrawal was canceled because of an age fail, you will have to send a copy of your passport or drivers license to ***** in order to withdraw [joe] you have got to be kidding me. How did i fail the age???????????? [joe] I also have an affiliate account with Betfred for my website. No age check fgor that [Louise W] we have been unable to confirm your age [joe] how do you confirm age normally?? Noone asked my age bar the signup process. [joe] So you didnt confirm my age taking the money, but youre looking for shit now that I'm withdrawing? I'm sorry, but that makes very little sense [joe] Hello?? [Louise W] we are happy for you to play on the site but you will need to verify your age in order to withdraw im afraid [joe] this a joke right? I have an affiliate account for my websites with Betfred [joe] They didnt ask my age when I send you clients [joe] This is a disgrace [joe] I want the withdrawal put thgouh, you have my card details, thats my id [joe] I want a valid reason why My credit card isn't good enough to take the money out, but was good enough to deposit money. [joe] I'm putting this transcript up on my website unless this gets sorted [Louise W] im afraid it is the security team that have canceled your withdrawal and they have asked for the documents im afraid I cant push through the withdrawal [joe] lets be clear here, this is done in order to keep people's money in their account as long as possible. so they might lose it. The pathetic thing for you guys is I actually came on here tonight to bet on a game, and yes, you guessed it, spend more money.... [joe] Well get your secuirity team on the line. What is the security issue exactly? [Louise W] we have been unable to verify your age as a responsible gambling company we have to make sure our players are the correct age to play [joe] but you took my money? Why didnt you verify it before i gambled. Thats not very responsible is it? [joe] I'd like a manager please, this is a joke [Louise W] you have been sent an email on the 15th requesting these document as you didn't send them your account has not been verified [joe] noone asked me for them, noone emailed me for them, i want the withdrawal processed. [Louise W] im afraid we can't as your account has not been verified you will have to verify your account by sending in your passport or driving license to ***** and then you will be able to with draw. I can not do this for you [joe] Plus you said above you're only checking now. You should never have let me gamble before you had them is you are 'a responsible gambling' company like you say you are. I want this money put through now. [joe] Well GET SOMEONE ELSE TO DO IT THEN! [Louise W] it is not possible the only way you can withdraw is to verify your account [joe] lets say I am under 18. What happens then? 'Responsible gambling ' company lets under 18 gamble without asking for ID. You want that kind of press? [joe] I'm under 18, so what now? [Louise W] this is why we are asking for the ID [joe] im telling you i have none, so what now? Im 15. Can I have my money back that you let me gamble with illegally? [joe] I think by the law you have to refund all monies taken from underage gamblers or face prosecution and a fine. [joe] Especially if you haven't verified their age beforehand [Louise W] as I have said you will have to verify your age to withdraw im afraid I can not do much more for you please send in the document I and the security team have asked for and this will be done [joe] I DONT HAVE A DOCUMENT. im fifteen. What now [joe] “It is illegal for young people under the age of 18 to gamble or to enter a betting shop. [joe] Duty was on you guys to verify age BEFORE gambling took place. I'd like all my bets refunded please [joe] Now. My dad's a solicitor, so you can either tell your manager she/he's going to be responsible for an almight shit storm, or you can refund the bets or tell someone to push the withdrawal. Your managers call, i think it's best you put a manager on [Louise W] may I have your email address please [joe] [Louise W] security have sent you an email you will have to send these document off to verify your account. your account has now been blocked as you have told us you are under age. [joe] what about the money? [joe] Im only 15, so what about the lsot bets? [Louise W] once your account has been verified you will have full access to it and your money [Louise W] Is there anything else that I can help you with? [joe] hang on, how do I verify it when I'm 15? And how come youre accepting my word now that im 15, but not previously that I was over 18? That doesn't make much sense? [joe] You can help me with understand [joe] ing why you take my word that m 15 but wouldnt take my word that im 18 [Louise W] we have to make sue our players are the correct age to play. you previously failed an age check and now you have told us you are only 15. your account is closed and will remain closed until you verify it. I believe I have told you all I can on the matter [Louise W] Is there anything else that I can help you with? [joe] No, i never failed an age check, I was never given the age check. What age check? [joe] And why did you let me gamble before verifying my age? [Louise W] as I told you at the beginning of the chat your withdrawal was canceled due to an age fail and you has to verify your account in order to withdraw [Louise W] Is there anything else that I can help you with? [joe] Why did BETFRED, let me gamble before verifying my age, but now wants to verify it after I gambled? [joe] Also, manager please [joe] Hi, can I get that manager? [Justin] Hello, welcome to Betfred online Live Support. My name is Justin, I am the manager on shift [joe] Hi Justin, have you read the above? I was allowesd gamble without age verification, then I try to withdraw, it is cancelled, under the auspices of 'responsible gambling'. This is clearly a farce. I own three sports betting websites, 2 free bet sites and a sports betting preview site. Either sort this out, or I swear I put this transcript up on all three, tell people not to bet on Betfred, and keep linking to the review for the next five years. Your call, my time has been wasted, and im willing to waste some more spreading the word. [joe] It's a matter of principle now [Justin] Are you unable to provide the requested documents? [Justin] This is a matter of security and under-age gambling [joe] Justin, my scanner is shagged, im busy, and the principle is the important thing here. A company is willing to take my money, and let a potential child gamble, then asks for age verification when I try to withdraw money. It is backwards logic, makes no sense, and is purely there to encourage people to gamble any winnings oin their account. I actually came on here tonight to deposit mroe money, then saw the withdrawal still in the account. I have wasted over an hour now roughy on this issue, and it's not funny any more [Justin] This is no laughing matter. You will need to provide the documentation requested by our security department in order to re-gain access to your account [joe] So you dont care about the fact im putting this online no? [Justin] If you are unable to provide the requested documents you will need to reply to the email sent by our security department explaining the situation [Justin] We cannot reactivate your account as you have claimed to be underage. To do so would be irresponsible on our parrt [Justin] *part [joe] And making a complaint to gambling commission that you are not making the required checks to make sure someone is under age. [joe] I dont want my account reactivated, i want the withdrawal pushed through [Justin] You will need to reply to the email sent to you by our security department with the requested documents in order to have your withdrawal. [joe] I was sent that AFTER I gambled. Therefore BETFRED broke the law. I swear i put this everywhere. Then I email your CEO , the people in charge of your affiliate department and give them a list of every link to this transcript showing how obstinate and hippocritical Betfred are. Your call [joe] It's pure bad press, and youre going to be responsible for it. Im over 18, i used my credit card, it was good enough for you then, i should be good enough for you now [Justin] We will not reactivate your account based on threats. You will need to comply with our request for documents. [joe] This is not a threat, its a promise. I dont want my account reactivated, i want my withdrawal processed [Justin] Our security department have requested documents in order to validate your withdrawal. [Justin] I would recommend you email them if you are unwilling to provide documents as we are unable to override their decision. [joe] They requested them AFTER i gambled. Therefore the validity of the request is null and void. You cant accept a bet from someone, then accuse them of possibly being underage when they try to withdraw. Any court in the land would laugh at you guys. Push the withdrawal through, tell whatever department to push it through, and I forget this. [joe] So get them on the phone and explain the situation. IOts going to be your arse mate. i dont know you, ive nothing against you, but I'm going to plaster this all voer the web. And im on solid ground- Betfred are clearly contradicting themselves, noone will want to open an account. I have the account withdrawl copied and pasted where it was cancelled. [joe] and I have this transcript copied and pasted and saved, screenshotted to verify I didnt just make it all up. Fact is, BETfred lose customers over this, they dont gain it, if i do what i say im going to do, and believe me, i will. [joe] hello? [Justin] One moment please [joe] thanks [Justin] I have spoken with our security department and they have confirmed that you will need to provide documents in order to either prove or disprove that you are under age. [joe] What happens if i am underage? And how do they justify allowing me gamble before they verified it? [joe] If i'm 15, i dont have ID [Justin] If you are underage we will void your deposits and contact the necessary authorities as you are in breach of our terms and conditions as we do not allow under-age players. This is an offence. [joe] So what happens to the money deposited? [joe] And gambled? [joe] That was gambled illegally and accepted illegally by Betfred? [joe] Who broke the law here, a 15 year old, or a multinational company with procedures and supposed adherence to gambling laws [Justin] As previously stated, the deposits will be cancelled and returned to you and the necessary authorities informed regarding your under-age gambling [Justin] You broke the law by stating you were under age when signing up [Justin] Sorry [Justin] Correction: [Justin] You broke the law by stating you were not under age when signing up [Justin] You must click on "I am over 18" before being able to open an account [Justin] In doing so, if you are under age, you broke the law [joe] Ok, so why do you need documents now to verify age, if you had that disclaimer? [joe] If that covers you now, why doesn't it cover you to withdraw the money? So IF I am 15, can you refund the deposits? Its roughly the same amount as the withdrawal you cancelled anyway [Justin] You have stated you are under age. It would be irresponsible on our part not to block your account as we do not allow under-age gambling [Justin] We reserve the right to request documents at any time [joe] But you ALREADY DID! haha. I dont want the account unlocked. just refund it, or put the withdrawal through, and close the account. [Justin] You will need to provide the requested documents. This was clearly explained in the email you were sent by our security team and by myself. If you do not provide documents you will not receive any funds from your account. There is nothing further to discuss. [Justin] Thank you for contacting Betfred! Enjoy the rest of your day and good luck with your games. If you require further assistance, please do not hesitate to contact us. Our team is available 24 hours every day! They cut me off as you can see. I would have cut me off too, but thats not the point. What a shower of w@nkers.

They have all kind of warnings, but if you simply do a transfer between yr casino and sportsbook account which will make you lose ALL your winnings from bonus money (even thousands!), then there is NO warning !! I lost around 300 EURO and they just said "sorry". Plain stealing.