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I too have been a customer for over 10 years. I've enjoyed the hometown feel of the branch I use most often. However I recently had an issue with a fee charged to me when I ran into a policy the bank had changed. Granted I probably should have known they changed the policy, however I did not and when I went to my "hometown" branch I was given a corporate line. I was told that in these difficult economic times the corporation has taken the control away from the branch managers and that even though I've been a good customer with both personal and business accounts, that they could not credit this fee. I understand that all organizations must change policies from time to time. But here is an issue where they have taken away the control of the local branch manager to see the situation for what it is. My branch manager told me she would perform this credit if she could, but when she asked to do it, her boss told her NO. So, sadly, I now have a bank that is more corporate than hometown. 5/3 Bank has lost the appeal that made me enjoy being a customer.

Ive been using this bank for over 10 years now, since i joined as an employee. Ive recently started using the online service a lot. my husband took care of it till now but he felt i too should use the online account more often. Its very easy to understand how to use this website and its also very convenient because i can use it in my free time

my grandmother has a checking and savings at fifth third bank and had nothing but good customer experience very nice people very good bank secure site safe to proceed to the next page surf the web the safe way with ***** safe.........................remember have your Antivirus Upto date and running