Le site amatteroffax.com est-il sûr ?

Bulb blew on our TV a month ago. Hopped online and ordered a bulb immediately. Thought I had found a good price here. Unchecked the warranty because the warranty costs as much as the bulb itself. Got the invoice and it was twice as much (they added the warranty anyway) Called them and had them fix it. Got the price back to what it was supposed to be. Later that day I got a call from Matter of Fax asking me if I was sure that I wanted that bulb, or if I'd rather have essentially the same bulb for twice as much. Guy said the difference was name brand vs generic. I said I'll stick with the generic, but thanks for asking. (I thought this was kinda fishy) I asked when I would receive the bulb. he said 2 to 3 business days. A week later still no bulb. I called, they said that it was on order and should ship in a few days. A week later I called again, they said the same thing. Already I was upset that they sold me a product that they didn't even have, and then lied to me about it. Finally, a month after I placed the order, the bulb shows up. It was wrapped in bubble tape and placed in a box that in turn was placed in another box that was full of packing peanuts. BUT, the casing was broken, every clip inside that holds the bulb was broken, the metal bracket around the bulb was bent with both plastic screw brackets broken and the bulb and literally 10 pieces of broken plastic were rattling around inside the broken casing. It was obvious that this unit was smashed to pieces before it was ever even packaged and shipped out. This is the worse customer experience I have ever encountered. Do NOT do business with these people. We are changing our credit card number because of this.

Ordered "in stock" product never received. when you call they say it shipped today you will get tracking information in 24 to 48 hrs. After 48 hours call back get the exact same response. It shipped today you will get tracking information in 24 to 48 hrs. This has been going on for over a month now. Ive gotten my credit card company involved.

Ordered a projector bulb which was described as a Sharp brand replacement. It was a VERY cheap knockoff, and burnt out within 5 minutes of use. They seem to just use stock images and descriptions for products, but sell knockoffs. I DID get a refund after making a stink about it, and was assured that the descriptions would be properly updated. Just be aware that you get what you pay for and you are probably going to get a third party replacement product regardless of description.

Ordered a battery that was explicitly listed as a genuine Sony battery. I received a knock-off battery that was not compatible with my camera. I sent the battery back but they "never received it," so I never got my refund. Based on other reviews online of a unreasonably high rate of 'not receiving RMA packages," I think purposely "losing" these packages and denying refunds is part of their business model. Would never deal with them again.

They never seem to have the item you order in stock, even if it claims it's in stock on the site. When you call them, they claim it will ship out within a couple days. You call back a few days later, and they say a couple more days. This goes on and on.