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Great experience, exchanged my BTC very nice price
Utile
Пользуюсь Easybit уже некоторое время и очень доволен сервисом. Обмен проходит быстро и без проблем, ни разу не сталкивался с задержками или ошибками. Особенно хочу отметить службу поддержки — отвечают оперативно, профессионально и всегда готовы помочь. Один раз возник вопрос по транзакции, и его решили буквально за несколько минут. Однозначно один из самых надежных сервисов для обмена криптовалют.
Utile
I’ve had a great experience with EasyBit! The platform is really easy to use, quick, and feels very secure. Every exchange I’ve made has gone through without any problems, and whenever I had a question, the support team was super friendly and quick to help. It’s clear they genuinely care about their users and make the whole process smooth and stress-free. I definitely recommend them!
Utile
I have been using this exchanger for several months now and all exchanges are done without problems. The support always promptly answers questions and is ready to help in any situation. I have tried different services and this one shows the best results, so I will continue to use it in the future. Everything is transparent and clear.
1
Официальная жалоба на easybit – нарушения gdpr, незаконная блокировка средств и несоблюдение aml-процедур настоящим подаю официальную жалобу на сервис **easybit**, размещённый на bestchange, в связи с **серьёзными нарушениями законодательства, непрозрачностью процедур и действиями, нарушающими права пользователей**, с которыми я столкнулся как верифицированный клиент. Несмотря на то, что я **прошёл полную kyc и aml-проверку**, включая: - заграничный паспорт - селфи с паспортом - подтверждение адреса - видеозапись с демонстрацией доступа к кошельку и историей транзакций - переписку с получателем, подтверждающую цель перевода (приватное реинвестирование) …и несмотря на официальное подтверждение завершения верификации, **easybit заморозил мои средства без объяснений, отчёта или сроков разрешения ситуации**. --- ### Список выявленных нарушений: 1. **Отсутствие юридических данных компании** на сайте и в политике конфиденциальности easybit **не указаны ни юридическое наименование, ни юрисдикция, ни регистрационный номер, ни адрес**. Это прямое **нарушение статьи 13 gdpr** и **статьи 11 amld ес**. 2. **Отсутствие лицензии** easybit не раскрывает наличие **vasp-лицензии или какой-либо регистрации**, несмотря на предоставление регулируемых услуг (обмен, верификация и др.). Это противоречит рекомендациям **fatf** и национальному законодательству ес. 3. **Отсутствие официального aml-отчёта** несмотря на заморозку транзакции, **мне не предоставили никаких документов или объяснений**, что ставит под сомнение легитимность их внутренних процедур. 4. **Медленная и расплывчатая коммуникация** ответы приходят **с огромными задержками**, часто уклончивые и не по существу. 5. **Требуют отправку персональных данных по незащищённой почте** меня попросили отправить паспорт, скриншоты и видео по обычной электронной почте, что является **нарушением статьи 32 gdpr** (безопасность обработки данных). 6. **Требуют раскрытия конфиденциальных договоров** easybit запросил **детали частного соглашения с получателем средств**, что выходит за рамки разумных aml-запросов и **нарушает договорную конфиденциальность**. 7. **Ложные или вводящие в заблуждение утверждения в политике конфиденциальности** несмотря на заявления о соответствии gdpr, политика easybit: - не указывает ответственного за обработку данных - не содержит базовых прав пользователя - не объясняет меры безопасности - не предоставляет инструкции по передаче данных 8. **Юридически сомнительные формулировки в aml-политике** указаны термины вроде "**компенсационных сборов**" и **неограниченная заморозка средств**, без определения процедуры или оснований. Это нарушает **законодательство о защите прав потребителей в ес**. 9. **Не указаны сроки хранения замороженных средств** политика easybit **не содержит информации о сроках возврата средств**, что нарушает принцип юридической определённости. 10. **Низкий риск по независимым aml-инструментам** согласно сервису **blockchair**, мой кошелёк имеет aml-риск **всего 17%**, но easybit всё равно отказался выполнить транзакцию. --- ### Итог: easybit демонстрирует признаки **некомпетентности, непрозрачности и возможных незаконных действий под видом aml-контроля**. Прошу вас: - провести немедленную проверку в отношении easybit - приостановить их размещение до выяснения статуса - обязать компанию раскрыть свою юридическую регистрацию и наличие лицензии на оказание финансовых услуг до устранения нарушений и полной прозрачности — **категорически не рекомендую пользоваться easybit**. Formal complaint regarding easybit – gdpr violations, unjustified fund freeze, and non-compliant aml practices i am submitting a formal complaint against **easybit**, currently listed on bestchange, due to **serious violations of legal, procedural, and compliance standards** that have directly affected me as a verified user. Despite successfully passing full kyc and aml verification, including: - valid passport - selfie with passport - proof of address - screen recording proving wallet access and transaction history - written communication with the recipient explaining the purpose of the transaction (private reinvestment agreement) …and despite receiving confirmation that my account is fully verified, **easybit continues to withhold my funds without providing any official reason, aml report, or resolution timeline**. --- ### List of violations and irregularities: 1. **No company identification provided** there is no legal entity name, jurisdiction, registration number, or physical address disclosed on their website or within their aml/privacy policies. This is a direct **violation of article 13 of the eu gdpr** and **eu amld article 11**. 2. **No regulatory license disclosed** easybit fails to provide any **vasp registration or regulatory license**, despite performing regulated services such as identity verification and crypto exchange. This contradicts **fatf recommendations** and eu national regulations. 3. **No official aml risk report issued** funds were frozen **without any explanation or documentation**, raising concerns about the legitimacy of easybit’s internal aml procedures. 4. **Delayed and vague communication** responses are extremely slow and **avoid direct legal or procedural questions**, showing a lack of professionalism. 5. **Requests for sensitive data via unencrypted email** easybit demands users send **passport scans, wallet screenshots, and transaction videos via regular email**, which clearly violates **gdpr article 32** on secure data processing. 6. **Unjustified requests for confidential agreements** they requested disclosure of a **private contract with the transaction counterparty**, which exceeds lawful aml requirements and **violates contract confidentiality**. 7. **False or misleading privacy policy** despite claiming gdpr compliance, easybit’s privacy policy: - fails to define the data controller - omits key user rights under gdpr - provides no lawful instructions for data submission or security protocols 8. **Legally questionable language in aml policy** terms like “**compensatory charges**” and indefinite fund freezing appear in their policy **without any legal definition or due process**, violating **eu consumer protection law**. 9. **No retention period for frozen funds** easybit does **not disclose how long funds may be held**, which violates the principle of legal certainty and opens the door to arbitrary abuse. 10. **Independent tools show low aml risk** according to **blockchair**, my wallet has an aml risk score of **just 17%**. Nevertheless, easybit refused to process the transaction or release my funds. --- ### Summary: easybit exhibits multiple signs of **non-compliance, lack of transparency, and potentially unlawful conduct**, disguised as aml enforcement. I formally request that you: - **immediately investigate this case** - **temporarily suspend easybit’s listing** pending regulatory review - **demand public disclosure of easybit’s licensing, legal registration, and aml framework** until they demonstrate clear legal compliance and responsible user treatment, i **strongly advise all users to avoid easybit**.
Utile
Réponse de easybit.comil y a 2 semaines
Hello SomebodyA, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
Обменник заскамился, переводил средства в течении 2х месяцев все было ок, но теперь они остановили транзакцию, требуют видео моего кошелька, что является полным бредом, средства не возвращают.
Utile
Réponse de easybit.comil y a 2 semaines
Hello djum2010, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
Мошенничество, люди, объединяйтесь и рассказывайте свои истории как они украли вашу крипту под вымышленными предлогами.
Utile
Réponse de easybit.comil y a 2 semaines
Hello memoryasmara151, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
this site has stolen a lot of money from our team, just like it has from all of you. As other users have written, this site is involved in a complex scam system that steals users' money. Everyone who has had money stolen, let's unite! Write me your story, and I will use this information to fight these scammers! Just your story about how you were scammed by this site.
Utile
Réponse de easybit.comil y a 2 semaines
Hello easybit.scam, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
not safe. scam. This site has been stealing money for many years, and everyone knows about it. They wait for the scandal to die down and then continue doing it again. Choose another exchange. It's a high risk
Utile
Réponse de easybit.comil y a 2 semaines
Hello kakkarkusum773, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
The exchanger steals money under the guise of checking AML. This is a legal cover for the scam, because they violate the AML policy and block money from 0% and even from 1 percent of the risk, although the policy of any exchange allows up to 5 percent. Scammers who on all sites have a lot of negative reviews about the scam. They pay $5 for positive reviews on the site after the exchange is completed. They manipulate the rules of the platform. OqI8juwr5pPq
Utile
Réponse de easybit.comil y a 2 semaines
Hello sray50357, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
They are Dacoits as they freeze the amount you sent for exchange. At the time of deposit, they show the address. Once you make the deposit, they start creating the drama of validation, and they start asking for your ID, like your passport and other Government ID proofs. They don't even agree to return the deposited fund to your initiating address. #SCAMEASYBIT #BESTEXCHANGE
1
Réponse de easybit.comil y a 2 semaines
Hello shopgolive, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
Обман. Отправил сумму, говорят что сумма отличается на 0,1 от заявленной, требуют документы и отправить дубликат суммы. Чтобы разблокировать первую. Если не отправлю, то она через 24 часа будет мной полностью утеряна,. Говорят чушь, что она у них на резервном счёте и другого выхода нет.
2
Réponse de easybit.comil y a 2 semaines
Hello abramov.opaliha, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
Чистого рода скам не выдают деньги , лбют воду в уши что вот вот решится и все возврата нету
2
Réponse de easybit.comil y a 2 semaines
Hello dimasik272728, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
The best exchanger! Great job. Thanks for the low fee with the best rates.
Utile
Réponse de easybit.comil y a 2 semaines
Hello e.la.e.naga.ilm.ore, Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit! Kind regards, EasyBit Team
Everything is always excellent, promptly and at a high level - a truly worthy exchanger.
Utile
Réponse de easybit.comil y a 2 semaines
Hello cai.tl.in.alo.i.sio9.1, Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction! Kind regards, EasyBit Team
Поменял около 50к в юсд,но заблокировали 0.04 btc 3k в юсд,ранее проходил проверку по документам,просят SOF,а так же запись экрана с кошелька,все мозги выносят,ужасный обменник,говорят у меня высокий амл но он не больше 30 процентов,не в коем случае не оставляйте им свои данные.
2
Réponse de easybit.comil y a 2 semaines
Hello surinavasilisa97, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
Хочу добавить что обменник полный Обман, если захотите поменять здесь криптовалюту. Будьте готовы проходить проверку KYC - загружать все данные, так как это стандартная практика, даже если ваша криптовалюта чистая. Обменник зарабатывает деньги таким оброзом, он обманнывает людей, не предоставляет никаких доказательств. Вы не получите поддержку на сайте, так как онлайн чат только для вида, так что решение вашей проблемы может затянуться до недели и месяцев. Проходите стороной и меняйте в других обменника, я так свои деньги не получил.
2
Réponse de easybit.comil y a 2 semaines
Hello makkenleo1995, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
По ошибке прислал с другой биржи на обмен токен с другим адресом контракта. Пока поддержка пыталась понять что произошло — прошло больше часа. По итогам мне сообщили, что готовы вернуть монету, но нужно записать на телефон(!) как я захожу в свой кошелек, открываю отправленную транзакцию, и прислать это видео в поддержку. На мои возражения о том, что монета была отправлена с другого обменника, и что я никоим образом не смогу записать им это видео, так как кошелек, с которого были отправлены средства — изначально был не моим — мне сказали, что передали мою заявку в "старшую команду", которая свяжется со мной в течение нескольких часов. Спустя 6 часов я не получаю никакой реакции на почту, пишу снова в поддержку, а со мной начинают разговаривать так, будто бы я обменником никогда не пользовался, и переписка поддержке не видна. В общем, возможно этим обменником можно пользоваться, если вы уверены, что вы 100% делаете все правильно. Если вдруг что-то случится, то будьте готовы потратить свое время пока "старшая команда" выяснит можно ли вам сделать возврат на другой кошелек. Хорошо, что сумма у меня была небольшая, теперь буду обходить этот обменник стороной.
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Réponse de easybit.comil y a 2 semaines
Hello n1ce.enq, We appreciate your feedback and would like to provide some important clarification regarding our procedures. At EasyBit, we are committed to maintaining a secure and compliant environment for all users. As part of our standard compliance framework, we may request users to provide documentation verifying the Source of Funds (SoF)—this means demonstrating that the assets used for transactions on our platform originate from legitimate and lawful sources. This process is essential for ensuring transparency, preventing abuse, and complying with international Anti-Money Laundering (AML) standards. All users agree to these terms when placing an order, and our policies are clearly outlined in our AML Policy and Terms of Service. Our Know Your Customer (KYC) and SoF procedures are also implemented in line with global data protection laws, including GDPR, safeguarding your privacy while upholding the integrity of our operations. Please understand that such reviews are not intended to delay your experience but are necessary steps to protect all parties involved. Once the requested information is provided, our Security Team will promptly assess the case and proceed accordingly. We encourage open communication and invite you to continue engaging with our team via email so we can resolve the matter swiftly and professionally. Thank you for your understanding. Kind regards, EasyBit Team
Thank you brothers, I am using this site for a while now and had no issues and no delays so far! I like the accuracy and rates! More to comee
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Réponse de easybit.comil y a 2 semaines
Hello islamalvoev, We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again! Kind regards, EasyBit Team
Thank you for the good service. Always very helpful and cooperative team. They fix issues within minutes. Thank youu
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Réponse de easybit.comil y a 2 semaines
Hello varlamlipo, Thank you for your kind review and recommendation! Great experiences are keeping us motivated! Kind regards, EasyBit Team
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