Le site lifesizecustomcutouts.com est-il sûr ?

I ordered a cardboard cutout from them approximately one month ago via LifeSizeCustomCutouts . Their ability to communicate is lacking - it would take around 3-4 days to get a response regarding if my photo was usable or not, and even after the photo was accepted, there was nothing regarding if my cutout was in production or not, had to ask. The cutout FINALLY comes in this week, and it's missing the options I paid for - sent an e-mail out to them asking about what happened, never got a reply. Ended up having to dispute the charge with my bank, they had to call them to give me a refund on the missing options. I mean come on, this was ordered a month ago, and they couldn't get their act together. This place is also known through the following websites: ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** I did not know until the confirm e-mail I got for my order.