I am extremely unimpressed with this company right now. I attempted to order a laptop for my daughter overseas, and attempted to pay by credit card several times, but it seems their system wasn't capable of processing an order to ship within Germany while using a Canadian bank card. Bizarre and inconvenient. So instead, I paid by bank transfer, as that was another option. I paid on the 7th of November, and received a receipt of my order, suggesting that all was well. I wasn't informed of anything else further at all for days—no shipping confirmation, nothing—and so I spoke to this company for assistance, wondering why there was no news at all after what should have been a straightforward transaction. They sent messages that had clearly been put in an automatic translator, and the meaning of which was a bit garbled. I spoke to people on an online chat and on the phone, and eventually had to discover through other means entirely that this company had not included, in the receipt price, the fee of a third, essentially invisible bank they used in the transfer. So, the final price I had paid was exactly what was on the receipt, but because of this unforseen and unmentioned additional third bank's transfer fee, it was suddenly insufficient.
However, my money had absolutely been transferred—it was not in my account, and the transaction had gone through. And still, this company was claiming they hadn't received the money I sent. I was forced to deal with my own bank, paying for an investigation to see where the money I had paid had gone, and this is how I discovered the existence of the third invisible bank in this exchange. In order to receive the product I'd ordered in the usual manner, with the usual visible fee on the order form, I would've had to then pay an additional transfer fee to that third hidden bank, as well as extra money to make up for what was carved away from the agreed-upon, visible fee, by that bank the first time. These hidden charges, in addition to the investigation fee I had to pay my own bank to find out what was going on, meant I suddenly was faced with significantly higher costs than I'd signed up for. I'd originally chosen this website for the relatively good prices it offered, but after these losses, it had become outrageous.
I informed this company of my bank's investigation number on the 23rd November, and continually attempted to keep in touch, and ask them for basic efficiency and for our transaction to be honoured, but they achieved nothing. They only said they could “extend the payment period”, however the fee originally paid was the agreed-upon price on the receipt, and unforeseen charges were not a part of that deal, and I was not about to be forced to pay charges that nobody had been upfront about on transaction forms. My bank discovered that the German bank account I sent my money to, for the order from this company, definitely received the money I sent, but I wasn't about to pay obscene amounts just to get the “bargain” that was no longer a bargain. So, on the 26th I finally gave up and cancelled the order and asked for a refund, and on the 27th, the company contacted me to say that “the remittance had been arranged, and the amount would be credited to my account in the next few days.”
Here we are, it's the 11th December, and I still don't have my refund. I am also short the money paid to investigate this shady transaction, and the money from the transaction itself. My bank informed me the intended bank in Germany absolutely received the money I paid. I have sent the details of this investigation to this company three times already. They have the official proof from RBC that the German bank received money from my account, and after I checked with them again about if they were even doing anything about this, they said they were going to forward the information and “hope to resolve this matter soon so we can refund you fast” but that was five days ago. I supplied them with proof of the payment being received by their bank. My money is missing. As far as I can see, this company is dishonest and thieving. I am extremely displeased, but all I ask is that action is taken by them to resolve this and refund me the money I've now been missing for over a month, which their bank was proved to have received.
EDIT: I posted my review on this company on December 11th, telling of the enormous hassle in all aspects of ordering and cancelling that order, and I still have not received a refund of my money that was transferred on the 7th of November. I have sent the proof of the transaction from my bank after having had to pay for an investigation of why this company kept claiming they hadn't received the money, and at least three times, I sent proof of payment from me having been received by this company. Their accounting department miraculously discovered that they had indeed received money from somebody, of the account specified, and they apparently discovered this directly after I posted negative reviews on the internet to draw attention to what is either gross inefficiency or alarming dishonesty. And still, I have not received my reimbursement after cancelling my order. I paid on November 7th, and asked for a refund and cancellation on the 26th, they confirmed it would be given, on the 27th, and now, on December 20th, I have still not received the remittance. After continually ignoring the proof from my bank of an investigation number and a successful transaction with their bank, and then even after their accounting department allegedly suddenly discovered the money after negative reviews highlighting their inefficiency, I am still waiting. They have received my money and are not returning it.
Betreiber nötigt dem Kunden während der Bestellung die Zustimmung zum Spam ab. Kunde muß nach einer Bestellung selbst aktiv werden, um diesen Mist wieder los zu werden. Lieber bei Firmen kaufen, die nicht so penetrant spamen
solange keine Probleme auftauchen scheint der shop gut zu sein, aber wenn es welche gibt, dann ist der Service mies. Verbeultes Gerät erhalten, keine Reaktion auf Mails, Rückerstattung über Paypal aber so angefordert, dass ich die Versandkosten hätte tragen müssen. Das heisst, hätte ich eine ander Zahlungsart gewählt, dann wär das Geld wohl weg..
Bei 2 von 4 Käufen kam es zu enormen Problemen.
Im ersten Problemfalle wurde Gebrauchtware als neu verkauft. Mit dem Gerät wurde eine "Refurbished"-Lizenz des Betriebssystems geliefert, so dass ich stutzig wurde. Zunächst leugnete man meinen Verdacht, dann bat man mir schließlich die Rücksendung der Ware an. Zuletzt wehrte man sich vehement gegen mein Recht auf Minderung des Kaufpreises.
Im zweiten Problemfalle bekam ich ein beschädigtes Notebook zugesandt, dass nach geschlagenen 3 Tagen den Geist aufgab. Die Verpackung war auch mehr als dürftig. Abschließend wurde bei einem Widerruf zunächst nur der Kaufpreis erstattet. Die Erstattung der Versandkosten der ersten Sendung wurde zunächst übergangen und nur auf Aufforderung veranlasst.
Mit den beiden anderen Einkäufen war ich sehr zufrieden, jedoch verliert dieses Unternehmen sämtlichen Glanz sobald der unglaubliche Kundenservice ins Spiel kommt und so dreist agiert, dass man tatsächlich vom Glauben (an unser schönes Gesetzbuch) abfällt. Noch nie erlebt.
Bei einer Rückerstattung wird bei Bankeinzug verlangt, die IBAN und BIC über E-Mail mitzuteilen.
Ein sicherer Kommunikationsweg für sensible Daten konnte auch auf Nachfrage nicht zur Verfügung gestellt werden.
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Superschnelle Lieferung, wie erwartet, gute Qualität (Orginalgerät) des Produktes (Navi). Man ist nicht gezwungen sich ein Konto als Nutzer anzulegen, geht auch ohne. Mehrere Zahlungsmöglichkeiten werden geboten, insb. gesicherte und verschlüsselte Kreditkartenzahlung. Permanente Unterrichtung über Stand der Lieferung/Bezahlung etc. Preislich nicht zu schlagen. Bin voll und ganz zufrieden.