Le site smartfares.com est-il sûr ?

2019 Scammed by smartfares.com bought a ticket, they sent a confirmation with a "booking number" and the itinerary I checked a couple days later in the airline website and there was no flight booked under my name. Then, I chatted with smartfares customer support and they just told me, sorry but your ticket wasn't able to proceed as the price changed up. Therefore, they were asking me to pay 30% more of the price that I bought that day, I could have got it for an almost similar price in the airline website just to save a few bucks I went to this website and now they are telling me I don't have a ticket. They told me to call and talk with a supervisor, who didn't do anything different than the one before, just promised me that if I pay the extra amount I could get the ticket straight away (why they didn't do this the first time?) . At the end I asked for a refund as the new price they were offering was way higher than the airline price. NEVER BUY FROM THIS GUYS, THEY WILL TRICK YOU.

This is the worst company I never seen in my life. I bought a flight for 4 people and I paid for them. Two days later ***** called me to say that their website wasn't updated at the time that I bought the flights and that the real price for the flights were $600 more!! I refused to pay that amount and they offered me the following solution: "Okay, no problem, just cancel your flights with us by PAYING A CANCELATION FEE OF $400!!!!!!!". I couldn't believe it; After talking for almost 2 hours with a lady she asked me to call the next day to talk with the manager. I did it and he did offer me to keep the flights that I already bought by paying $400 more instead of $600. It seems like they don't have much respect for their customers by thinking that they are stupid, I really felt that this company doesn’t update its flights on purpose just to get prices better than other companies, but their prices are absolutely fake; I definitely checked online and I sadly discovered that I wasn’t the only one who had this problem with smartfare; they seem to be experts scamming people like they did with me. I'm a frequent flyer and I bought flights using Kayak, Hotwire, Priceline, Orbitz, Bing, Cheapflight, Expedia... and I never ever had a problem like this. I'll publish this comment in my Facebook, Twitter, and Tripadvisor accounts to make sure that none of my friends or contacts would buy a flight from this SCAM Company.