I wrote a previous comment about this site. Since I can't retract I'll write another comment. After speaking to their corp office, who assured me they would give my name or physical address to anyone and the chat person was incorrect on info I bought a few things there. It has been over 2 mths and I am pleased to say I have received no snail mail from any new companies that could have come via Swanson Vitamins. They are true to their word of NOT sharing, giving, or selling my info. I even asked them not to send me a catalog and they haven't. I am most pleased they honor a customer's request and their prices are fantastic. They also said they were going to retrain their staff to know a customer can call and ask not to receive 3rd party advertisements.
Good site, very cheap vitamins. Especially for DHEA, Taurine, and Guarana. Looking at Melatonin too. As with any vitamin site, would not recommend this for children. Very friendly service even over the phone.
I was about to make a purchase, with $246. in my cart when I went looking for their privacy policies. There really weren't any. So I used their live chat. They don't sell or share email address, but they do sell one's name and physical address. They say you can opt out, but how the heck would you know that if you don't know they are going to sell them. By time you figure it out it's do late and you snail mail box is being bombarded with mail and catalogs.Though I've removed the name of the person in the live chat, here the conversation between the two of us:
Connecting to server...
Welcome to Swanson Health Products! Please type your question in the window below. Then click "send" when the words "you can chat now" appear in this window, and we will promptly reply to your concern.
Waiting for available agent...
Found available agent: web9 web9. You can chat now.
web9 web9: Hello. My name is . How may I help you?
Cassandra: well, this is the 4th time I've tried this. what is your policy regarding sharing or selling my email, physical address, or phone number?
Cassandra: And why aren't your policies on your site?
web9 web9: Your address may get shared unless you specifically request that it not be, but your e-mail and phone number never get shared.
Cassandra: who do you share them with and why isn't this info on your site?.
web9 web9: All companies share names and addresses as a courtesy to each other. I don't know of any place that has that information listed other than on bank or credit card information. We can supply you with an address where you can have your name removed if it has been shared. Is this a concern Cassandra?
Cassandra: that is absolutely not true!!! I own three companies and share no info of my clients with anyone other then credit card info with their bank. AND I shop many places online and always make sure of their pollicy prior to shopping there.
Cassandra: To list a few; one of your competitors, vitacost.com, JC Penny, Amazon, ebay, Neimans, and the list goes on
Cassandra: Right now I have exactly $246.00 sitting in a cart on your site, but based on what you have now told me I shall not complete my purchase.
web9 web9: I'm sorry Cassandra. You are correct that not all companies will share lists. My error was in stating all companies do and I should have been more careful. I meant many companies do.
Cassandra: And I don't shop at those companies. When you give addresses to third parties you are invading their privacy and that is wrong
web9 web9: We don't share those names and addresses of the customers who request that we don't.
Cassandra: I don't mean you personally
Cassandra: But you don't have anything on your site stating that you will give names and addresses to others. Sadly most people wouldn't question before making a purchase.
web9 web9: I do understand Cassandra. I am only speaking in general. Many of the growing, but smaller, companies share lists as a way of prospecting new customers. I didn't mean to offend you or to make you feel that we do this frivously. We respect our customers as well.
web9 web9: I do understand your concern about this and I will be sure to pass this on to the correct department.
Cassandra: I'm not a registered client, apparently, and looked at your 'Customer Registration' page and all it says is "
Cassandra: oops. says "**We never share email addresses. To receive an order and shipping confirmation, you must provide your email address". Nothing is mentioned about what you do with my name or physical address. That seem unethical. No, that is completely unethical. Thus no one is the wiser to what you do with names and addresses. So how would they know to request NOT to have you share?
Cassandra: Even after they start receiving mail, catalogs or whatever they still wouldn't have a clue that you sold them to other companies. And yes I said sold.
Cassandra: Shame on Swanson
web9 web9: Many of the customers that call in will ask and we can mark the account that way. I'm sorry that it isn't listed on the website. I will bring this up as a problem to look at dealing with.
Cassandra: They call. When? After the damage has been done? Too late. By then the companies you sold names and addresses to have sold them to other companies. You should give that opt out option before the horse is out of the barn
web9 web9: I do understand your concern Cassandra and again I am sorry that it isn't any easier right now. I absolutely will bring take care of passing your concern on.
Cassandra: I have now emptied everything out of my cart and will not shop at your store. You see I know now I can opt out, but not after you've sold my info. And I'm a strong advocate for fairness, which you seem not to be. You seems to put money before people. Therefore, I am going to file a complaint with the BBB and whomever else of these unethical practices and try to protect people from this greed.
Cassandra: blessing to you and have a great life
Chat session ended.
Chat session ended.