Useful website for scoping out the brick & mortar stores, but I had a bad experience ordering from them online and would never do it again. In a nutshell, I ordered an expensive electronic item, but a significantly less expensive model was sent. The paperwork was incorrect & said that the better item had been sent to me. As a result, I was unable to return the incorrect item to a brick & mortar store (one of their selling points), and it was a huge ordeal trying to get them to accept the return of the incorrect item. I ultimately had to pay for the postage to return the item and swore that it made absolutely no sense to ever order from them online when the customer service is so awful (& when there are regular Target storefronts just about everywhere anyway). I do purchase from the regular stores, but I'd discourage anyone from purchasing from them online.
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It seems that product reviews that are NOT highly favorable are delayed and demoted to mislead people reading the product reviews.
a) I submitted a negative review of a kitchen appliance and it took 9 days to be posted, even longer than Target's policy of "...Your review will be posted in five to seven days...." Really Target? Why even 5 to 7 days delay? Most other sites can post reviews within hours or within a day, even if the review is not favorable to a product.
b) Customers had given 4 times as many 1 star (poor quality) ratings than 5 star (best quality) to the kitchen appliance, but when the reviews are presented, the highly favorable reviews were presented first, despite the 4 to 1 ratio of negative to positive.
c) The highly favorable reviews of this overwhelmingly low rated appliance mostly had "perfect" helpful scores of the review supposedly given by other customers. But the scores were too perfect, like 10 out of 10 or 18 out of 18, and some of the highly favorable reviews were "fluff" and "pandering", so it was obvious that at least many of the "votes" and highly favorable reviews were not real or reliable. It was obvious much of the voting for ranking a a particular review as "helpful" was not legitimate.
I like Target,I don't have other problems with this company. I am OK with Target taking a short amount of time to delay a posting so they can review it and make sure it is appropriate. But based on this experience it seems that highly favorable reviews are skewed to be first read even if the product is poorly rated by a big percentage of the reviewers. And it's easy to see that many of the highly favorable reviews were just fluff pieces.