Le site textbookx.com est-il sûr ?

I ordered a $163 textbook once on my computer late at night on the weekend. The order went through twice. I cancelled the second order when I got email confirmations for two orders. Then on Monday morning at 9:40am Eastern time, I cancelled the second order BEFORE they even opened for business at 10am Mountain time. I got free shipping by accepting slow service. NOOOO. They shipped both books and charged my bank twice BEFORE they read their email. Their website says, "Need to contact the Online Bookstore customer service department? Standard Email Best way to contact us - we answer emails quickly!" That's what they said. (They knew they'd make money anyway on the hidden restocking fee.) I returned the books immediately, paying postage and insurance. It takes them two weeks to process returns in the warehouse. I'm a struggling student with $336 missing from my checking account. They don't care. A month later, they finally get around to the refund, but it's 10% short. Restocking fee. ON THEIR MISTAKE. They won't take responsibility! I have ordered books before this experience, but never again. This is a crooked company with RUDE customer service. I'd be embarrassed to say i worked there!

Ordered books one week before classes began and three weeks later they replied to an email I sent saying that I have to wait another two weeks before I can have my money refunded or other courses of action can be taken. Going a month in a course with no book is a great way to fail the course.