Le site tinyprints.com est-il sûr ?

I placed a personalized order. When placing the order I was not able to see the information I entered, and I was worried something might be incorrect. Reluctantly I tripple checked myself, after deleting the order to verify the information, and placed the order. I received the order in the time period I expected. To my relief, I received the items and all the information was correct on the outside of the box. I opened the boxes to check them out, and lo and behold I have someone else's order. REALLY??? Because now I do not have a Christmas present and a new one will not be ready in time. I calmly realized that this was a mistake, mistakes happen. Especially around Christmas time when orders are very high. I called, and was on hold for over 7 mintues, I chose the option to be called back in the order in which my call was received. At the time I called the wait time was 17 mintues. Over an hour passed and I decided to call back. I placed the call on speaker and waited again being told that I had approximtely a 17 mintue wait. I waited almost half an hour before speaking to someone. I explained that I received someone else's order and I was told that there was nothing they could do about getting a new one in time for Christmas because of the 9 day production. Ok, I even understood this. Not happy, since now I have nothing to give on Christmas. However, after expressing my disatisfaction I was offered NOTHING. Most companies will at least offer a refund on shipping, a discount. Ok, I took that in stride. I tried giving them ther person's information on the product I ordered, and was dismissed. I'm sure this person is as unhappy as I am. I'm sure they don't want my family's present as much as I don't want theirs. Finally, today I checked my bank account and tinyprints had the nerve to charge me for the reorder. Not the full amount, but regardless, not only did they not offer me a discount for not getting the product I ordered by the date I was gaurenteed to get it, but I had to contact them a third time to have them refund my card for a charge that I should not have received. I will not pay for their mistakes. I WILL NEVER ORDER FROM TINYPRINTS AGAIN!!! Poor customer service! Fortunately these products are all offered from different vendors.

Unreliable Order Fulfillment, Misleading Info When Placing Order, Dishonest Customer Service I have placed my initial order on Tuesday, December 6th, 2011 and paid for delivery by Friday, December 9th, 2011. Now it is 10:05 AM EST on Tuesday, December 13th, 2011 and the order has not been delivered yet. Let me tell you the whole story, though. It’s worth reading. Upon my return home on Friday, December 9th and after finding out that the order has not been delivered, I called Customer Service at ***** If memory serves, I spoke to a Mercedes. I explained to her that my order status on Tiny Prints account shows the order is still in print. I wanted to know why is that since I have been guaranteed a delivery by Friday, December 9th. Initially, her explanation was that the website information has not been updated and my order was actually shipped. She apologized and said I will be reimbursed the express delivery. I told her that was not much consolation since most of the cards were supposed to be mailed out to Europe and I wanted for them to get to their intended recipients in time for Christmas. Again, she apologized. Over, and over, and over again. Later on that same evening, around 9:00 PM EST, I received a call from Mercedes. She told me my credit card has been refunded the shipping charges. She also said she placed one more order for me, free of charge, and offered an explanation about what exactly happened to the order I placed on Tuesday. The order was actually shipped, she said, but FedEx had it delivered to the wrong address. I asked if the package was delivered to an address in York, PA to which she replied she couldn’t tell but she could see no reason why FedEx would not be able to re-route the package and have it delivered to me on Saturday, December 10th or on Monday, December 12th at the latest. I told her that sometimes packages meant for my house got delivered to the neighbors across the street and vice versa. Even told her one story about gunpowder being delivered to me instead of to the neighbor, who’s a hunter. She laughed along and said that now with my order to be delivered by Monday at the latest, and with the free order that she had placed for me, I will have two orders of 15 cards each, with the second order to be delivered by Wednesday, December 14th. I thanked Mercedes for going out of her way to make sure I am a satisfied customer. She seemed so sincere, I had to believe her. Then Monday December 12th came. Again, my order had not been delivered and by 6:13 PM there was no shipping confirmation email. The order status page in my Tiny Prints account showed that both orders were still in print. So I had to call Tiny Prints Customer Service once more. This time I dialed ***** The call lasted for nearly 45 minutes, and for the most part I was on hold. The lady that took my call confirmed that all calls are being recorded, which meant my calls with Mercedes should be somewhere on audio file, too. I explained I wanted to talk to Mercedes’ Supervisor because it is one thing to not be able to meet the deadlines Tiny Prints committed to, and it is yet another, far more insulting and serious thing to lie to your customer so outrageously. Of course, all Supervisors were very busy and couldn't talk to me. No wonder - if the company policy allows Tiny Prints Customer Services employees to say anything they want to, no matter if it is true or not… Anyways, I was offered the option to be called back by the Supervisor. I provided my order number, the lady that had taken my call confirmed my contact information. I told her that given the severity of the issue both Tiny Prints and I had to deal with, a Supervisor would be returning my call that same evening, Monday, December 12th. She said most probably I will hear from them that day. If not, “latest by tomorrow morning”, Tuesday, December 13, 2011. The last thing I said was that I was hoping I would not have to call again. Following my call, two shipping confirmation emails were sent out to me, one for each order. Both tracking numbers showed as status “Shipping information sent to FedEx”. So not only I have been misled by the Tiny Prints website at the time I placed my order, but I was offered a barefaced lie as an excuse for order mismanagement. And, as of now, I still have not heard from a Supervisor. The careless and downright unacceptable attitude I was treated with should be spared to other people. I sincerely hope that all of their business will go to Tiny Prints’ competitors because, it seems, money talk and not customers’ concerns is all that would be heard at Tiny Prints.