canarsee.comは安全ですか？

On ***** we placed an order on canarsee.com for a pex crimp tool. Product received is a wog gauge 356-100PK1 not a Sioux Chief 305-100PK1 Compact Economy PEX Crimp Tool for sizes 3/8", 1/2", 3/4" and 1". The lady I spoke with on the phone seemed to think that 305-100PK1 model number was a gauge. Oddly, I cannot find the wog gauge that we received on canarsee.com. I was told that she would call back, but I have not heard anything yet. I have requested an RMA return number twice but no emails have been received. When I try to call back during business hours it goes straight to voice mail. Messages have been left but no reply yet. Perhaps we are being ignored because it is not a large purchase. What ever the reason, it is highly unprofessional.