go.idnow.deは安全ですか？

I like the idea of this site, for business purposes. I was shocked, however, to encounter a "We are closed--please return at regular business hours" several working days in a row--during Munich working hours. The site gives "out of hours" errors when it is under heavy load.  I was eventually able to get through using their option to download an IOS app, though there was a 10+ minuite wait-time with my video chat open. Once the site gets staff to handle customer volume, it will likely be a good site!