homary.comは安全ですか？

The product did not match my expectation of colour nor quality. I immediately asked to return it since there's "30 days back guarantee". The customer support is not reachable via phone - I get a message that they are busy and then I get disconnected. I've spoken to the support via email and asked since weeks for the return labels so that I can return the items but they always give evasive responses that they need to check with the supplier and that they will get back to me. It's now been 3 weeks and they haven't send the labels even though I'm constantly reminding them! If they don't send the labels soon I will escalate this issue via my attorney.