bestcustom.co é seguro?

They say they are based out of San Diego, but the items come from China, you are charged a foreign transaction fee when paying with a credit card, and they answer emails when it's the middle of the night in the US and do not seem to understand half of what is asked in the emails. The item I received looked nothing like what I ordered, but they would not honor their satisfaction guarantee. After weeks and weeks of arguing even after admitting the product looked nothing like what I ordered the most they would offer is a 50% refund or a replacement product that was nothing like what I ordered what cost less than the item I ordered. They ignored me when I wanted to know why they do honor their guarantee, which does promise a 100% refund. Very unpleasant experience. Very poor quality too and the item was also misspelled.