One seemingly detailed media report:
The inside story from Groupon: why it got into trouble, how it's cleaning up its act and what its refund policy is exactly
The leading daily deals voucher website Groupon has come under fire from the Office of Fair Trading. This is Money reporter Tara Evans went to its offices to meet the team, pass on your complaints and find out what changes, if any, are being made.
In the last two years Groupon has managed to break over 20 advertising regulations.
The subsequent referral to the Office of Fair Trading resulted in a firm slap on the wrist for the online discount voucher giant from the watchdog.
"I have not had any problems sorting out refunds with Groupon, HOWEVER i have been very unhappy with the customer service provided by the LIVING SOCIAL team and would NOT recommend these to anybody. In fact I would do the opposite. It took me 5 months to sort out a refund when the retailer had moved address - 12 miles from their original premises and numerous telephone calls. I have been trying to sort out 2 refunds for BLAZE - hair and makeup course as they do not now provide the mac goody bag as quoted and even though they confirm they will give a refund NONE is forthcoming. Also Celicious cakes in Leeds - they ignore all telephone calls / text messages and when you try to place an order by email ignore that as well. Living Social will not refund as they say merchant is still in business - What a joke! May still be in business but will not supply the goods you have paid for. I am ONE VERY UNHAPPY CUSTOMER OF LIVING SOCIAL."
- ACR, Liversege, West Yorkshire, 17/4/2012 00:10
One of the many sites that I am redirected to with the Google update virus that I just can't get rid of. I am really not interested in whatever "GROUPON" are trying to do and would never select them voluntarily.
I can't quite understand all of the negative comments for spam. I originally signed up for this website via the Smart Phone Android App and love seeing which offers come in daily. Yes the original pop-ups can be annoying but it's so simple to turn off notifications and e-mails and certainly does not justify all of the negative comments (remember the whole point of this website is to advertise great deals which is often easiest to do via e-mail - read the small print when you sign up). There are some great deals available and as long as you don't mind approx 3 e-mails a day (remember they can be turned off) then you'll love the website.
If you sign up to this site expecting not to get emails then you are clearly some type of idiot.
That is what Groupon do - send you details of group discounts.
If you don't like it either a) don't sign up or b) unsubscribe.
Sheesh. It's a wonder some people get through dinner without stabbing themselves in the face with a fork.
We spent £20 on a voucher for a restaurant they advertised. The advert said get up to £45 worth. The MAX you could spend was £26 unless you wanted fish in which case it rose to £32.
The4y have not answered any emails on the topic.
Anyone who has mentioned spam obviously doesn't understand the concept of this site. The so called 'spam' is notifying you of a deal that may or may not want to take. If you don't want the emails, just turn them off!
I have used and they are more than honourable and offer an excellent service!