My very first time with this company and I was coming from a loyal 11-year-history with Godaddy. Not knowing what to expect, since I had never heard of the name; I researched them on WOT and noticed they had a great score. Thus allowing me to proceed with peace in mind. While I was there, they were offering a promotion to sell .us domains for $1.99 each using the given code of BEPATROTIC. As I made my selection of three domains I wanted to buy, I overlooked at where to enter the code. This happened at 4:45AM and wouldn't you know it, they had live help that answered super politely and in less than 20 seconds, they answer my questions and went beyond to take care of me. This is a 10 out of 10 company. PERFECT in all means. My purchases totaled to almost $40 USD and I only paid $7.80 with the discount code! Thank you so much for your professional customer service and great savings!!
I have never had such a bad experiance in my life with an online company as I did with this one. My wife was actually in tears when their customer service rep told her that our family domain name was lost because namecheap.com failed to renew the name. The rep was very rude and so was their manager. The woman actually told my wife that it's only a domain name and it's not the end of the world. Well it is for us as we worked so on it. The manager actually used profanities when I spoke with him and was VERY unprofessional. I will never use this company again and strongly urge anyone that reads this review to be very careful with this company. Oh, they also charged my credit card for the renewal (one week before the name expired) and they have yet to refund the charge. I can't wait to do a chargeback against their company as they just shouldn't be in business. I only wish that I read reviews about them online before we used their company.
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