I've been a Simutronics customer for over a decade now. They offer THE best text-based games. No exaggeration. The billing department is excellent. I've honestly never heard anyone complain about them.
However, the customer service people (GameMasters) in-game are horrible. All of the game developers/GameMasters are unpaid volunteers that formerly or currently play the game. The vast majority of them are on a constant powertrip. Don't accidentally break a rule and you won't have a problem.
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