Безопасен ли eil.com?

This is a good retailer, however it is not made clear that if you order something, you will be charged an additional fee by the UK customs & excise. I bought a CD at £18.00 and was charged another £11.00 by C&E before I could even receive the CD. I have ordered from the US before and I have never had this problem. Making a complaint to the company results them pointing you to the terms & conditions which have this situation fully covered. I personally feel this should've been made more apparent when ordering but I learn from my mistake and will not order from this store as it will end up costing more than originally planned for.