Безопасен ли gotranscript.com?

I paid for the 5-day turn around time because my experiences at Scribie and Rev convinced me that, well, companies meet their deadline. NOT TRUE HERE. Of 5 transcripts, not one made it on time. One came 12 hours late. A second one came 24 hours late. The other three are still outstanding, and the chat service can give me no information about where they are, how close they are to being done, or whether they've even been started. Yesterday at this time, I had assurances from Peter: "Hello, We will finish your order today. Sorry for the delay." That didn't happen. I have no idea when I'll receive my transcripts. I tried to cancel, but they say they can't do that. (!!!) No amount of $$ savings in transcription service is worth this sort of frustration and loss of productivity. I'd like to give 0 stars. I'll be going with Rev when I have the budget for it, though Scribie is good too.