still waiting 3 months later for cashback despite sending copies of bills twice and 3 emails and 2 phone calls. took ages to get the phone, confusing information on site and really unhelpful customer information and help
Customer service is lacking, next day delivery didn't happen although even after I emailed them I didn't really get much of a reason why. I did get told "We are currently experiencing some system issues regarding the set up of your chosen deal. This is not a lengthy delay and you will not need to contact us any further regarding this. I can assure you that your order will be processed as soon as the issue has been resolved." So in other words shut up and go away while we deal with it. Still none the wiser what the problem was.
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