Used to be my goto store for top-up cards.
until they hid an (eKYC) selfie request in my latest purchase. >> and I mean hid, no upfront warning about this before proceeding with the payment.
I use PayPal & other online wallets to have peace of mind and not bother with low-tier security and compliance of various webstores.
when reaching out to support was confronted with the routine canned responses online and straight-up no answer when phoning in.
now I'm left waiting up to 6 days from time of purchase to get my money back, instead of getting my iTunes card in 10 minutes like it was at (pre-Covid19 OffGamers).
Order required manual verification which took a long time even though I've been a customer for years. For some reason although there is a support team available 24/7, they're not able to process the verifications.