Безопасен ли scotborders.gov.uk?

Overall a poor experience of service when trying to contact personnel at the Head Office at St.Boswells. Contact form on email crashed repeatedly, therefore I telephoned to make them aware. 'Not their problem' was the response, have to wait until its fixed. Unacceptable, as they would not answer my query on the phone, as it was not their department. Its like speaking to robots with no emotion. I wrote a letter to Head Office highlighting these concerns, in a politer manner, but no answer or acknowledgement in 8 months!!